Closing NTL

DbzDP · 01-03-2005, 11:25

I have been with NTL for over a year.
Can I close my NTL account over the phone or do I got to sent them a letter etc?

01-03-2005, 11:32

you have to do it in writing and i'd cancel any direct debits if i were you. Ensure you send the letter recorded delivery

Russ · 01-03-2005, 11:36

Quote:

Originally Posted by gary_580

you have to do it in writing and i'd cancel any direct debits if i were you.

Definately - do not listen to any company who tell you they'll "do it for you".

Quote:

Originally Posted by gary_580

Ensure you send the letter recorded delivery

And this is of paramount importance.

Neil · 01-03-2005, 13:40

*Moved to Billing forum*

DbzDP · 01-03-2005, 15:41

Damn I never sent it RECORDED DELIVERY

Nevermind if they do not recieve the letter in 2-3Days I will send a Recorded Delivery so I can have evidence thta I sent it if they try to say I didn't.

Also sorry I didn't post this in the correct thread.

Russ · 01-03-2005, 15:45

Quote:

Originally Posted by DbzDP

Damn I never sent it RECORDED DELIVERY

Nevermind if they do not recieve the letter in 2-3Days I will send a Recorded Delivery so I can have evidence thta I sent it if they try to say I didn't.

I think you can rest assured that ntl will tell you they never received it.

Quote:

Originally Posted by DbzDP

Also sorry I didn't post this in the correct thread.

He wasn't talking to you....

DbzDP · 01-03-2005, 16:07

Quote:

Originally Posted by Russ D

He wasn't talking to you....

I know, I thought I should apoligize since I posted in the wrong thread and all.

Tezcatlipoca · 01-03-2005, 19:08

You can cancel over the phone:

The number for cancellations is 0800 052 1474

It's open Monday to Friday, 9am to 5pm.

But.... it can take quite a while to get through to them!

Derek · 01-03-2005, 19:15

And after you get through they will ask for a letter anyway (which will probably get 'misplaced' until you mention it has been delivered and signed for)

h3adru5h · 01-03-2005, 19:22

That's right - the official procedure is now written request only. Remember, 30 days notice is required for cancellations.

ian@huth · 01-03-2005, 21:26

Quote:

Originally Posted by h3adru5h

That's right - the official procedure is now written request only. Remember, 30 days notice is required for cancellations.

Have NTL altered their T&Cs to take account of The Consumer Credit Act 1974 (Electronic Communications) Order 2004 which came into force at the end of 2004 to allow notices to be given by electronic means? My contract predates that date as does the online T&Cs.

DbzDP · 01-03-2005, 22:16

Quote:

Originally Posted by Matt D

You can cancel over the phone:

The number for cancellations is 0800 052 1474

It's open Monday to Friday, 9am to 5pm.

But.... it can take quite a while to get through to them!

I can't I already phoned them up too, took sometime to get thru but they also wanted a LETTER, I sent the letter today so they should recieve it within a few days. I got to phone NTL up to make sure they do recieve it.

My contract ends 12th April
If I do not cancel it by then they automaticly renew it.

h3adru5h · 01-03-2005, 22:22

Quote:

Originally Posted by ian@huth

Have NTL altered their T&Cs to take account of The Consumer Credit Act 1974 (Electronic Communications) Order 2004 which came into force at the end of 2004 to allow notices to be given by electronic means? My contract predates that date as does the online T&Cs.

Emails should also be accepted as a written request.

DbzDP · 01-03-2005, 23:44

Quote:

Originally Posted by h3adru5h

Emails should also be accepted as a written request.

I also asked if i could email them but they said NO, they need a SIGNATURE.

I wonder if I could write the letter sign it, and then scan it and then send it thru email. lol

nfs6600 · 02-03-2005, 00:13

Quote:

Originally Posted by h3adru5h

Emails should also be accepted as a written request.

But with the current status of the email server, would they get your emails?