Autoreg

Albie · 16-02-2005, 15:01

Is the autoreg for upgrading broadband speed broken? I was trying to upgrade to 750k and got this.

Quote:

Mail Box Error An error has occured whilst trying to retrieve your mailbox details. ( WrongSecurity in page validate). If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade Date & Time 16/02/2005 at 15:53 Your username
Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging Your Surname
Your Postcode

nostra · 16-02-2005, 15:11

dont think this is the problem, but you dont currently have internet explorer set to go through a proxy do you?

ie > tools > internet options > connections > lan settings >

untick use proxy server

then retry

i dont think this is the problem though, but it did say unable to identify cable modem MAC

did the page not come up with any personal details?

Albie · 16-02-2005, 15:19

I'm not using a proxy and no personal details came up.

yer nice one · 16-02-2005, 15:28

Hi there,

Just to claify,, You are using internet explorer and not firefox or any other browser which might not be supported by NTL, I dont know for sure, but I do know that some online banks will only let you use explorer and nothing else, (Natwest)(Cough)

If you are still having problems, and want to upgrade quickly, (like now) then phone customer support and they will upgrade you straight away no problems at all.

I know its a pain in the butt waiting in the queue for 10 minutes, but the end result is worth it...750

Albie · 16-02-2005, 15:54

Yes, I've tried on both IE and Firefox.
__________________

I can't get into my account or webmail on ntlworld.com either.

16-02-2005, 17:11

Quote:

Originally Posted by Albie

Yes, I've tried on both IE and Firefox.
__________________

I can't get into my account or webmail on ntlworld.com either.

I think that given that common denominator, either the user name or password is being entered incorrectly, or is not recognised.

have you changed the password since the account was set up?

Chris W · 16-02-2005, 17:31

please PM me the username or PIN number that you have and i will have a look at this for you tonight

Albie · 16-02-2005, 18:19

Quote:

Originally Posted by homealone

have you changed the password since the account was set up?

It's the same password I started with.

Do you work for NTL, Monkeybreath?

16-02-2005, 18:22

He does. Hopefully, a mod can confirm?

Albie · 17-02-2005, 23:28

Quote:

Originally Posted by JohnHorb

He does.

Are you sure? I sent him my username.

Raistlin · 17-02-2005, 23:30

Quote:

Originally Posted by Albie

It's the same password I started with.

Do you work for NTL, Monkeybreath?

Yep, he definately does (and has been a great help to a load of people in the past) you can trust him, no probs.

Sure that a MOD will be along soon enough to confirm this as well.

Albie · 20-02-2005, 22:13

He must have forgotten to reply to my PM.

Chris W · 20-02-2005, 22:22

urm... actually you should have received this reply that i sent....

Quote:

hi

the mailbox is all working properly, because of data protection law, i can't actually confirm your password through this forum.

If you have access to your email account that you can use at the moment (ie through Oulook or similar) then i can email you a reminder of the password, or alternatively you can contract ntl online through broadband medic to find out. http://www.ntlworld.com/help/broadbandmedic/

MB

Albie · 21-02-2005, 16:45

Quote:

Originally Posted by monkeybreath

urm... actually you should have received this reply that i sent....

I did recieve it, and replied with an email address.

Chris W · 21-02-2005, 17:06

Quote:

Originally Posted by Albie

I did recieve it, and replied with an email address.

Urm... i didn't receive that so please send it again. I presume it is the password reminder that you want sent??