myntlhome.com to close

slimshady · 26-01-2005, 14:45

Quote:

Originally Posted by myntlhome.com

ntl are sorry to inform you that this site will close on 28th January 2005. Improvements to ntl customer systems mean we need to temporarily close this service with a view to launching improved services in the near future. Should you need information about ntl please see www.ntlworld.com/help or if you wish to find out more about your billing or change your services please call customer services on 0800 052 2000

https://secure.myntlhome.com/Login.a...2fDefault.aspx

Graham F · 26-01-2005, 15:10

LOL...they said the same when they closed www.nthellworld.com didn't they?

**Maggy** · 26-01-2005, 15:15

Or are they giving up on dial-up?

DieDieMyDarling · 26-01-2005, 15:42

The funniest bit was saying they won't be able to reply to any emails sent through the site, for the duration... they NEVER reply to emails, EVER.

Derek · 26-01-2005, 15:57

Quote:

Originally Posted by DieDieMyDarling

The funniest bit was saying they won't be able to reply to any emails sent through the site, for the duration... they NEVER reply to emails, EVER.

Gee thats strange. I could have sworn that replying to customer E-Mails has been taking up about 80% of my day for the last couple of months...

Oh right it has. So we do reply to E-Mails. ALL THE TIME

Neil · 26-01-2005, 15:58

Quote:

Originally Posted by Graham F

LOL...they said the same when they closed www.nthellworld.com didn't they?

Quote:

Following a comprehensive review and careful consideration we have decided not to re-launch this site.

We thank everyone who has taken part and are pleased to inform you that a substantial new online customer service facility will launch shortly - find out more about this exciting new Interactive support tool online at www.ntlworld.com/help/broadbandmedic.

If you are looking for help or assistance on our services, please visit the links below.

For Dial up or Broadband queries:
www.ntlworld.com/help

For general ntl service issues:
www.ntlhome.com/talk_to_us/index.html

Alternatively you can email us at www.ntlhome.com/contact.

Graham F · 26-01-2005, 16:06

oooooooo.....whos been picky today then

I meant the corporate bull that they put!!!

Escapee · 26-01-2005, 18:17

Quote:

Originally Posted by slimshady

https://secure.myntlhome.com/Login.a...2fDefault.aspx

It's all about cutting costs in ntl these days, I wonder what the management will do when they have no more people left to make redundant so they are able to give the shareholders the figures they want?

PS: Thats not a dig at any employees, just an observation at the number of poeple being constantly made redundant. I am afraid I just cant equate cuts in services and customers to improved services.

jonifen · 27-01-2005, 14:11

ntl are sorry to inform you that this site will close on 28th January 2005. Improvements to ntl customer systems mean we need to temporarily close this service with a view to launching improved services in the near future. Should you need information about ntl please see www.ntlworld.com/help or if you wish to find out more about your billing or change your services please call customer services on 0800 052 2000.

Looks like its only closed temporarily to me according to that link people have been giving... It just depends on how temporary they mean I suppose...
I think they should be given the benefit of the doubt for a few months though really

Chris W · 27-01-2005, 14:28

Isn't (or wasn't) myntlhome only available to celtic customers anyway?

hmmm.....

Derek · 27-01-2005, 14:32

It was only for Glasgow, Belfast and South Wales.

In the future who knows...

Shaun · 27-01-2005, 18:07

Quote:

Originally Posted by jonifen

Looks like its only closed temporarily to me according to that link people have been giving... It just depends on how temporary they mean I suppose...
I think they should be given the benefit of the doubt for a few months though really

NTHW was to close while community was started. That was how many months ago?

mmm · 29-01-2005, 20:53

Quote:

Originally Posted by dezzo

Gee thats strange. I could have sworn that replying to customer E-Mails has been taking up about 80% of my day for the last couple of months...

Oh right it has. So we do reply to E-Mails. ALL THE TIME

You must work in ntl accounts/ billing then,? they are the only ones who ever reply to me. I have emailed complaints and tech support dozens of times but never get more than an automated reply.

jrhnewark · 30-01-2005, 18:56

I think dezzo works in tech support - from whom I've always had replies. Complaints? I don't think they even read them.

Didn't ever get myntlhome.com here!

Derek · 30-01-2005, 19:03

Quote:

Originally Posted by jrhnewark

I think dezzo works in tech support - from whom I've always had replies. Complaints? I don't think they even read them.

No I work in Customer Care and deal with a little bit of everything. Some complaints, some basic tech support, billing and general information.

The emails get read and replied to. We do not just bin them. Although it is very tempting sometimes

If it's something beyond our remit such as a very in depth technical issue we pass it to the relevant department who reply (and copy us in)

The only times (to my knowledge) that no reply is given is when someone fills in the form with remarkably poor information.

Missing email addresses are common but you get emails with no return address, no postcode and no phone number. Try finding the correct J Smith to reply to out of several million customers.

We aren't miracle workers but we try. A reasonable email with full information will always be dealt with quicker than:

"MY SERVICES AREN'T WORKING. NTL R CRAP!!!. NOTHING EVER WORKS!!!!!!"

Rant over