[Merged] EMail Problems *Again*

ikthius · 09-11-2004, 10:05

Hey everyone, not sure if this is the correct place to put this thread

I am having problems today with my email.
This is a strange one actually.

My thunderbird program, says that I have "no new messages on the server" and it looks as if it has contacted the server and found no new messages, so I tried to send a test email from gmail, which did arrive. So it looks like I only have a problem sending messages now.

I noticed this when I was trying to send an email this morning, and it took forever to try to connect to smtp.ntlworld.com, then I had a pop up asking me to input my password, which I found strange, thing is when i put my password in, then I get a sending of messaage failed.
please verify that your mail & newsgroups account settings are correct and try again.

can someone tell me what is going on? is there maintenance going on? is there a problem with the server or is my program at fault, which I think I can rule out.

ik

Neil · 09-11-2004, 10:28

Uh oh...

Not the mail servers falling over (again)?

09-11-2004, 10:30

According to the Service Status page, there is an on-going problem with one of the e-mail servers

ghm · 09-11-2004, 10:46

I too can't send email. I just get a constant time-out error.

MrSums · 09-11-2004, 20:17

Just tried to send mail and was asked for password - windows pops up titled "Mail Server Password Required: Enter your password for robert on smtp.ntlworld.com"

This is not only a new one on me, it is a new one on a machine I use every day. Something wrong at the ntl-end?

I thought I saw somewhere in this forum a link to a page with the Broadband status, but I can't find it on the knowledgebase. Anyone care to give me a hint?

Thanks

Robert

MrSums · 09-11-2004, 20:23

Ok, found the Robin Walker page and found the status page from there.

There is a service outage affecting sending e-mails, reported today at 16:00

Not me then

Robert

09-11-2004, 20:25

There's also a link to the status page near the bottom of this page (one for NTL, one for Telewest)

Tezcatlipoca · 09-11-2004, 20:26

*moved to Email forum*

Yeah, the email is playing up again

I'm glad I gave up on ntl's email service ages ago.

Quote:

Originally Posted by ntl service status

Some ntl: broadband customers may currently find that they are receiving error messeges when trying to send email via the ntlworld service.

This will effect both webmail and sending emails via such programs as outlook, or outlook express.

Our engineers are currently investigating the cause of this issue.

Please accept our apologise for any inconvenience that this may cause.

Simcut · 10-11-2004, 02:11

im not having problems sending e-mail but I am having problems receiving it!

efossa · 10-11-2004, 22:44

I can receive email OK, but I havent been able to send any since yesterday.

ikthius · 11-11-2004, 07:51

I can receive emails ok, not a problem, but I am still not able to send any emails, out, it asks for my password, and failing to connect with the smtp,

thats been 4 days now for me I know the server status page does say other wise

server status page as of 11 Nov 2004 08:00:00

ik

efossa · 11-11-2004, 09:26

....same here, still can't send any mail. Just about had it with NTL.

**Paul** · 11-11-2004, 09:30

There are some problems atm, and they are on the case.

11-11-2004, 09:33

one interesting side effect of this is that the re-direction from my ntl address that receives the most spam, to my hotmail addy, which filters it, has not been working. I had 189 spam messages in the inbox yesterday

- shows how well the spam filter on hotmail works, I suppose.

efossa · 11-11-2004, 10:03

I just sent an email with Outlook Express and it worked OK (I tired it last night and it didn't work though), it looks like Thunderbird isn't working properly for some reason.