07-01-2005, 18:49
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#1
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Inactive
Join Date: Jan 2005
Posts: 25
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Please help!!
Hello everyone,
I have just placed an order for NTL family package. The lady over the phone said that I would also have to get thier phone line as well. When I enquired about the price for thier phone line, the lady assured me that it was completely free, I would only pay for the calls I make. However, when went to thier website, it stated that the phone line rental would be £9.50 per month. I then decided to call them back, seeking assurance that the phone line would be free. The gentleman assured me that it was. My question is, are they lying to me?
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07-01-2005, 18:51
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#2
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: Please help!!
Doubtless someone from NTL will be along to clarify, but I THINK there is currently an offer on - free phone line for 12 months. £9.50/month is the normal rate.
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07-01-2005, 19:23
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#3
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Inactive
Join Date: Jun 2003
Posts: 211
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Re: Please help!!!
I think you will find that your phone line rental is actually included in the price of the Family TV Package that you have ordered, which means that you will not get an additional phone line rental bill.
Regards
Church Mouse
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07-01-2005, 19:27
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#4
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Inactive
Join Date: Jan 2005
Posts: 25
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Re: Please help!!!
They said that the total I have to pay was £19.50, i.e. the total amount for family pack.
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07-01-2005, 19:29
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#5
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Inactive
Join Date: Jun 2003
Posts: 211
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Re: Please help!!!
I believe that is correct.
Regards
Church Mouse
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07-01-2005, 19:42
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#6
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Inactive
Join Date: Jan 2005
Posts: 25
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Re: Please help!!!
Hmmm, it just doesn't make any sense. If the price of the family pack is 19.50, and I am expected to pay that amount, then where does the phone charge come in.
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07-01-2005, 19:42
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#7
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 45
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,780
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Re: Please help!!!
It normally costs £19.50 for line rental and base pack with £9.50 extra for fam pack totalling £29. but as you are taking the fam pack you are getting the line rental free for 12 months discounting that total by £9.50 making the total £19.50.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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07-01-2005, 19:49
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#8
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Inactive
Join Date: Jan 2005
Posts: 25
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Re: Please help!!!
DarthYoda, if this is the case, then why would anyone ever get line rental and base pack plus family pack for £29 instead of family pack and line rental for £19. Doesn't the fmaily pack contain the base pack?
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07-01-2005, 19:55
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#9
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: Please help!!!
It's getting a bit confusing! To try to clarify - the Base Pack is £10.00 per month, NORMALLY plus a mandatory £9.50 for the phone line = £19.50. An EXTRA £9.50 (i.e. a total of £29) gets you the family pack. However, as a new customer, there is a special offer of free telephone line rental for the first twelve months only, meaning you pay £19.50 for the first twelve months, then rising to the standard £29.
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07-01-2005, 19:59
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#10
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Inactive
Join Date: Jan 2005
Posts: 25
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Re: Please help!!!
Thanks JohnHorb for clarfying it.
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07-01-2005, 21:04
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#11
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 45
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,780
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Re: Please help!!!
Sorry that is what I meant.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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