07-12-2004, 16:26
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#1
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Does/Did Your ntl Digital STB Lock Up?
In light of the Red Button thread that's running in the ntl DTV forum here, I am interested to hear from current/past ntl subscribers as to the reliablilty of their STB-I.E. did it crash, & if so how often (roughly)?
This thread is also not to discuss any other aspect of ntl-E.G. Customer Service etc, solely to discuss your ntl STB locking up (or not), thanks. 
N.
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07-12-2004, 16:30
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#2
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Does/Did Your ntl STB Lock Up?
4 boxes in my house and only ever had a problem with one of them.... engineer came, removed one of the splitters and recabled slightly differently and haven't had a problem since.
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07-12-2004, 16:34
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#3
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Inactive
Join Date: Jul 2003
Location: Eglinton, Co. Derry
Posts: 7,640
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Re: Does/Did Your ntl STB Lock Up?
I went through 3 NTL STB's when I was with them, each of them locked up on average 2-3 times a day.
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07-12-2004, 16:40
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#4
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Does Your ntl STB Ever Lock Up?
Mine have been pretty stable, just slow.
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07-12-2004, 16:41
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#5
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Does/Did Your ntl STB Lock Up?
When I had NTL DTV it used to lock up fairly regularly but the main problem was freezing and jerking of the picture. Several box swaps and engineer visits never cured the problem.
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07-12-2004, 17:11
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#6
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Guest
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Re: Does/Did Your ntl STB Lock Up?
2 boxes, both crash and lose the data almost daily 
i also get the "press to fix the problem" but it wont let me select it!
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07-12-2004, 17:21
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#7
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,647
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Re: Does/Did Your ntl STB Lock Up?
I have three boxes;
One has never locked up (that I can recall).
One locks about once every two/three months.
One locks about once a month.
Take your pick ..... 
__________________
 Baby, I was born this way.
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07-12-2004, 17:24
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#8
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Does/Did Your ntl STB Lock Up?
I'm wondering if either of these threads will get a reasonable sample as
a) those with problems are more likely to respond than those without
b) the user base of this site is predisposed to having problems with NTL.
c) no it's gone (perhaps I'll remember and edit this later).
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07-12-2004, 17:34
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#9
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cf.geek
Join Date: Dec 2003
Age: 44
Services: SkyQ 2TB - Multiroom x3,
VM 350Mb cable broadband.
Posts: 702
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Re: Does/Did Your ntl STB Lock Up?
Samsung STB never locks up never loses EPG Data, sometimes has a delay of a few seconds if i flick through 20+ channels in one go.
Pace STB locks up 2 or 3 times a month, never has EPG Data unless I reboot it.
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07-12-2004, 18:02
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#10
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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Re: Does/Did Your ntl STB Lock Up?
4010, never locked up, had the same box since dtv was available.
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07-12-2004, 18:39
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#11
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: Does/Did Your ntl STB Lock Up?
I've only had my ntl digibox for about three weeks now, and it crashes at least 2x a day.
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07-12-2004, 18:47
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#12
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R.I.P.
Join Date: Jun 2003
Location: London
Services: 20Mb VM CM, Virgin TV
Posts: 5,983
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Re: Does/Did Your ntl STB Lock Up?
Would be more useful if, as in a CM thread, responders included details of which model STB they had/have. Thanks.
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07-12-2004, 18:50
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#13
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: Does/Did Your ntl STB Lock Up?
Quote:
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Originally Posted by BBKing
Would be more useful if, as in a CM thread, responders included details of which model STB they had/have. Thanks.
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Well mine is a PACE DI4001NC
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07-12-2004, 19:21
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#14
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Inactive
Join Date: Jun 2004
Posts: 1,590
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Re: Does/Did Your ntl STB Lock Up?
I used to have a pace 4001 that only locked up if the red button was pushed. I now have a Pace 4010 that has not locked up.
The last engineer cabled it up differently also the previous engineer had used an analogue attenuator that could have caused some problems with locking the old 4001 box
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07-12-2004, 21:39
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#15
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Inactive
Join Date: Jun 2003
Location: Glastonbury!
Services: Telewest DTV & 4Meg BB (Bath), NTL DTV and 2Meg BB (Poole)
Posts: 1,350
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Re: Does/Did Your ntl STB Lock Up?
I have a Pace 2000 box. Well, actually I have two.
The NTL one never locks up of its own accord. It does need to be rebooted periodically though to keep running optimally. It's as if some of the software subprocesses just give up after it's been running for a long time, and they need a reboot to wake them up. Note that I'm running broadband off this STB, which may make a difference.
My Telewest one has locked up on me twice, both times while using the News 24 multiscreen thing. It does seem to be able to keep running well for longer without requiring a reboot, however. I'm not using this one for broadband.
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