Manchester Outage

Florence · 27-11-2003, 11:05

NTL have failed to list on the status about the Manchester outage. some managed to get online before the day was out. I was offline with both phone and interent from 14.21 26th November. After calling using a mobile and wasting money going through all the rubbish I was given 7.30 for a fix time. This pasted with still no sign of it being fixed. All other calls wouldn't be answered now as NTL had gone home and faults had set up a message that gave you another number to call that listed all faults but mine. Around ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£4 in calls later on my mobile and still no fix. At 1am coming up for 12 hours offline. I would say I was offline for more than 12 hours andnow NTL is starting to look a worse prospect than BT. I have always hated BT and that is why I moved to cable and wireless but if outages of 12hours + can go without a mention and no one can tell you why. Looks like they should start giving customers refunds for loss of service and for any charges trying ot find out why.

Neil · 27-11-2003, 11:17

If the fault is down to them, then they should refund the call charges incurred on your mobile as you couldn't use your ntl phone.

I can give you a contact if you need to mail someone at senior level about this.

Florence · 27-11-2003, 11:27

Quote:

Originally Posted by Neil

If the fault is down to them, then they should refund the call charges incurred on your mobile as you couldn't use your ntl phone.

I can give you a contact if you need to mail someone at senior level about this.

Please Neil I was more worried that if my mother needed me sha had no mobile and would have been trapped in the same problem. Looks like xmas this year will be a mobile for her so if NTL go again she can call out. Not good at her age she has never needed one before and its not easy convincing a 75 yr old they need one.

Neil · 27-11-2003, 11:55

Sent via MSN.

Florence · 27-11-2003, 21:33

Quote:

Originally Posted by Neil

Sent via MSN.

Thanks Neil I have found out what time my phone and internet returned now as it came on as my husband was about to recheck it before going to work. He was going to phone in and compllain. I was offline with both phone and interent from 14.21 26th November to 8.15 am 27th November.. Some outage and not mentioned on the status page or mentioned on the phone number given for checking on the outages. Very disappointed with NTLs methods of keeping customers informed.

Ignition · 28-11-2003, 12:51

Are you sure this wasn't a relatively small postcode / node fault rather than affecting the whole of Manchester? You are the only person who has mentioned this fault on site, and I can find no indication of a mass failure in Manchester.

Florence · 29-11-2003, 21:58

Quote:

Originally Posted by JustAnotherN00b

Are you sure this wasn't a relatively small postcode / node fault rather than affecting the whole of Manchester? You are the only person who has mentioned this fault on site, and I can find no indication of a mass failure in Manchester.

If this was such a small area/problem why so long to fix it I was given ATM of 7.30pm they even missed the 7.30 am

Not exactly what helps the customers to stay. With the DNS problem, this downtime that also took my phone making me use my mobile to get updates ended up using ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£4 calling credit and the SACM playing up today I think I have had more downtime in one week than I had in 2 yrs. Perhaps a sign that things are getting worse..

I often wish Telewest had bought Cable and Wireless they couldn't have been any worse than this lot.

Marge · 29-11-2003, 22:09

If you are in either M43 or OL postcode then this fault was caused by one of the utility companies cutting through a fibre-optic cable. At one point I had a queue at a phone box of people ringing in to report the fault

literally the phone being passed along from person to person. I know they did to try to get this resolved as quick as possible.

Florence · 29-11-2003, 22:19

Quote:

Originally Posted by Debsy42

If you are in either M43 or OL postcode then this fault was caused by one of the utility companies cutting through a fibre-optic cable. At one point I had a queue at a phone box of people ringing in to report the fault

literally the phone being passed along from person to person. I know they did to try to get this resolved as quick as possible.

Well did it get resolved quickly I don't think it did. 18 hours approx would tell customers they didn't. Our local call bax was out of action so I had to use my mobile and the calling credit I used would have lasted me till end of December as I only use the mobile for emergencies..

swoop101 · 29-11-2003, 22:32

Quote:

Originally Posted by JustAnotherN00b

Are you sure this wasn't a relatively small postcode / node fault rather than affecting the whole of Manchester? You are the only person who has mentioned this fault on site, and I can find no indication of a mass failure in Manchester.

I know of two other people in the Altrincham (south Manchester) area that had the same outage.
The times seem to be exaxctly the same as reported here.

Florence · 29-11-2003, 22:53

Quote:

Originally Posted by JustAnotherN00b

Are you sure this wasn't a relatively small postcode / node fault rather than affecting the whole of Manchester? You are the only person who has mentioned this fault on site, and I can find no indication of a mass failure in Manchester.

Reading between the lines JustAnotherN00b do you work for NTL or are you NTL managment.. Just curious

Marge · 29-11-2003, 22:59

Quote:

Originally Posted by swoop101

I know of two other people in the Altrincham (south Manchester) area that had the same outage.
The times seem to be exaxctly the same as reported here.

As far as I can remember (and several glasses of wine later) Altrincham wasn't affected by this particular fault, just the postcodes that I mentioned. However there was a lot of maintenance that day so perhaps was that

swoop101 · 29-11-2003, 23:33

Quote:

Originally Posted by Debsy42

As far as I can remember (and several glasses of wine later) Altrincham wasn't affected by this particular fault, just the postcodes that I mentioned. However there was a lot of maintenance that day so perhaps was that

The work in the area was carried out between 01:45 and 02:15 ( as shown by event logs), but the outage was for TV and internet for about 12hours

handyman · 30-11-2003, 01:46

Quote:

Originally Posted by Kitty

Well did it get resolved quickly I don't think it did. 18 hours approx would tell customers they didn't. Our local call bax was out of action so I had to use my mobile and the calling credit I used would have lasted me till end of December as I only use the mobile for emergencies..

Have you ever seen the work thats required to repair a fibre cut kitty? 18 hours is rather fast.

Of course other isps never get affected? BT's RAS severs never go down

We have a issue standing with them at the moment for 10 days plus regarding ip authentication. This affects those connecting with routers, have the sorted it yet, have the hell as like. Sorry to rant but ntl do sort problems better than bt in my book. (working with both as I have)

th'engineer · 30-11-2003, 08:43

Quote:

Originally Posted by Kitty

Reading between the lines JustAnotherN00b do you work for NTL or are you NTL managment.. Just curious

Yes he does