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Internet Down / No Support
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Old 24-11-2004, 10:59   #1
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Internet Down / No Support

Hiya,

I have lost my internet connection at home today. Can't pick up an IP address.

I have tried phoning the Technical Support Number (SACM (Langley) 0845 650 0121)

But it takes me though the options to press 1 etc etc... but then all I get is a recored message saying "Sorry this number is no longer in service"



I can't even contact them. I was able to get though last night which there was a recored message saying there was a server outage. But I want to check if its resolved as I still cant pick up an IP. Of course the number is out of use

FFS
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Old 24-11-2004, 11:07   #2
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Re: Internet Down / No Support

Have you tried rebooting the modem/computer?
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Old 24-11-2004, 11:13   #3
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Re: Internet Down / No Support

Quote:
Originally Posted by danielf
Have you tried rebooting the modem/computer?
Quote:
Originally Posted by Ben
I was able to get though last night which there was a recored message saying there was a server outage.
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Old 24-11-2004, 11:30   #4
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Re: Internet Down / No Support

Well I tried rebooting it last night before I phoned them but not this morning. I will do this at lunch and report back. Not holding out much hope tho...
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Old 24-11-2004, 11:55   #5
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Re: Internet Down / No Support

If you PM me some details i can have a look what is going on for you- either a postcode and house number, or the mac address of your modem will be fine

MB
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Old 24-11-2004, 12:18   #6
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Re: Internet Down / No Support

Quote:
Originally Posted by monkeybreath
If you PM me some details i can have a look what is going on for you- either a postcode and house number, or the mac address of your modem will be fine

MB
PM sent - Thanks dude
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Old 24-11-2004, 17:27   #7
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Re: Internet Down / No Support

I had a similar problem (see thread IP Address is 0.0.0.0)

I found that doing the power down CM & PC;
power up CM (wait for connected 'green' light)
power on PC (in my case switch)

solved the problem.

May not be the same issue, but worth a try (assuming you're not already fixed up).
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Old 24-11-2004, 20:24   #8
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Re: Internet Down / No Support

Well I'm still without my BB No change. I can reboot the modem and it makes no odds

I just can't get an IP address
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