Internet Down / No Support

[Ben]

Hiya,

I have lost my internet connection at home today. Can't pick up an IP address.

I have tried phoning the Technical Support Number (SACM (Langley) 0845 650 0121)

But it takes me though the options to press 1 etc etc... but then all I get is a recored message saying "Sorry this number is no longer in service"



I can't even contact them. I was able to get though last night which there was a recored message saying there was a server outage. But I want to check if its resolved as I still cant pick up an IP. Of course the number is out of use

FFS

[danielf]

Have you tried rebooting the modem/computer?

[Neil]

Originally Posted by danielf

Have you tried rebooting the modem/computer?

Originally Posted by Ben

I was able to get though last night which there was a recored message saying there was a server outage.

[Ben]

Well I tried rebooting it last night before I phoned them but not this morning. I will do this at lunch and report back. Not holding out much hope tho...

[Chris W]

If you PM me some details i can have a look what is going on for you- either a postcode and house number, or the mac address of your modem will be fine

MB

[Ben]

Originally Posted by monkeybreath

If you PM me some details i can have a look what is going on for you- either a postcode and house number, or the mac address of your modem will be fine

MB

PM sent - Thanks dude

[Scorp]

I had a similar problem (see thread IP Address is 0.0.0.0)

I found that doing the power down CM & PC;
power up CM (wait for connected 'green' light)
power on PC (in my case switch)

solved the problem.

May not be the same issue, but worth a try (assuming you're not already fixed up).

[Ben]

Well I'm still without my BB No change. I can reboot the modem and it makes no odds

I just can't get an IP address