NTL webspace..let me in!!

[johnniepk]

I have been trying to upload my website for several months now and keeping getting stuck.I am now in the realms of automated replies only.


I am using ws-ftp .I can connect to their site easily but when...
I try to upload my web to upload.ntlworld.com
It fails .The details are
:Finding Host upload.ntlworld.com ...
Connecting to 62.253.162.29:21
Connected to 62.253.162.29:21 in 0.031250 seconds, Waiting for Server
Response
220-
220-################################################## ################
220-
220- Welcome to upload.ntlworld.com
220-
220-################################################## ################
220-
220 upload.ntlworld.com FTP server ready
Host type (1): Automatic detect
USER J.Kenny37
331 Password required for J.Kenny37.
PASS (hidden)

Then a box appears:
Connection Error


This could be caused by any of the following reasons:

Your network connection is down.
The host address is incorrect.
The server you are attempting to connect with is not available.
Click the Details button to view information from the connection log.


Help....!!!....
thanks
JOHN

[Paul K]

Do you have a firewall running? What operating system are you using on the PC?
Have you tried the user name in lower case only as it and he password are case sensitive?

[johnniepk]

I am running Zone Alarm
Windows XP home
User names exactly as given etc.
Thanks
JOHN

[Paul K]

Have you checked in Zone alarm that upload.ntlworld.com is not being blocked?
Might also want to make sure that for now the windows xp built in firewall is switched off just in case it is blocking it.
Other than that have you confirmed that the password you are using is the password originally given for the account?

[johnniepk]

1,does not appear to be blocking it,but I will try it tonight turned off.
2,where do I find this?
3,All confirmed by NTL tech support
More thanks!
John

[Paul K]

Originally Posted by johnniepk

1,does not appear to be blocking it,but I will try it tonight turned off.

erm not a good idea but if you want to try it quickly then you need to select the option to not have it start autmoatically when you restart the pc and then reboot. If you just tell Zone Alarm to turn itself off you will often find it leaves processes running that will cause you problems.

2,where do I find this?

One way is:
Start menu
Control Panel
Network Connections
Right click the connection you use to access the Broadband feed, select properties,
Click on the tab marked "Advanced" and the firewall settings should be on that tab.

3,All confirmed by NTL tech support
More thanks!
John

Confirmed by them but you still cannot upload? This would make me look at your firewall logs to see if the upload.ntlworld.com address is being blocked. Do you know how to get to your firewall log and check it?

[Chris W]

If you pm me the username for you webspace i will check later that it is working properly

[johnniepk]

1,ok
2ok
3.No I do not know how to do this. Sorry its all new to me!
John

[Paul K]

Now there are days I wish I still ran Zone Alarm LOL Do you know which version you are running? I'm downloading the .pdf manual as I type but I think there is a tab within the Zone Alarm control panel that asks if you want to keep a log file and the link to view it is on that tab too.

[johnniepk]

You probably guessed I have the free version and I got it about 3 months ago.
I am not at the home PC at the moment.
John

[Paul K]

Thats ok the free version is still a good firewall. At a guess I would say Zone Alarm may be disrupting the connection to the upload space.
When you double click the icon in the taskbar area (bottom right corner of the screen) it usually launches Zone Alarms control panel.
If it's the new version the tab for the logs is the bottom tab on the left of the main screen according to the manual.
If you want to wait till you get home to be stepped through the process then no problem since there is always someone on the forum to help

[johnniepk]

As you can see I only registered today and I already feel less 'bewildered' by it all.
Thank you

Originally Posted by johnniepk

As you can see I only registered today and I already feel less 'bewildered' by it all.
Thank you

I would take up monkeybreath's offer for him to check out your webspace for you. You can always get one of the mods/admins on here to confirm he does work for NTL, if you are unsure, but I know he has helped several people with webspace issues in the past

Make sure you do it by Private Message (PM), though, don't post any of your details 'in public', on here

[johnniepk]

thanks ,I have done this

Originally Posted by johnniepk

thanks ,I have done this

Good move