e mail help needed

Paulie · 12-09-2004, 18:05

Hi people
For fear of killing my wife i urgently need some help. She has a laptop that we are trying to get onto our network (its wireless but she wants hard lines just in case the wireless goes down) We can get internet ok but no email, am i missing something when i plug the cable in? When in wireless mode it`s fine. Any help will save me ........... hopefully.

Scrubbs · 12-09-2004, 18:07

I think the peeps will want a bit more info

system, usb or not router etc

did search turn up anything?

nffc · 12-09-2004, 18:21

you wot, the internet connection is blatantly ok as you can get online- so are the settings fine in your email client?

i really need more info, you wouldn't go to the doctor just saying you hurt would you?

Paul K · 12-09-2004, 18:29

Quote:

Originally Posted by Paulie

Hi people
For fear of killing my wife i urgently need some help. She has a laptop that we are trying to get onto our network (its wireless but she wants hard lines just in case the wireless goes down) We can get internet ok but no email, am i missing something when i plug the cable in? When in wireless mode it`s fine. Any help will save me ........... hopefully.

Are you getting any error messages when you attempt to send/receive? Are you using Outlook Express, Outlook or A N Other email client. Have you checked in the options of the client to make sure you haven't specified a connection that is not there when you switch to conventional networking?

Paulie · 12-09-2004, 18:37

Hi guys
Sorry `bout the lack of info, i was getting screamed at lol. All the connections are ethernet, and on wireless all is fine but when we tried using the ethernet cable from the router to the laptop all we got was error messages for the email. The internet was fine.

Paul, she is using outlook express, but i think you have got it with the client options. How does one find the info on that bit?

abailey152 · 12-09-2004, 18:45

Just a thought, but have you got a firewall on the laptop which is configured for the wireless connection, but blocking ports using the ethernet connection?

Paulie · 12-09-2004, 18:52

I don`t think so as she uses a hard line at work. But thanks for the thought.

Quote:

Originally Posted by abailey152

Just a thought, but have you got a firewall on the laptop which is configured for the wireless connection, but blocking ports using the ethernet connection?

Richard M · 12-09-2004, 19:00

Error messages would help...

abailey152 · 12-09-2004, 19:00

Quote:

Originally Posted by Paulie

I don`t think so as she uses a hard line at work. But thanks for the thought.

You say she uses the ethernet link at work? So it is configured for her company's network? Have you checked for DNS servers etc. Perhaps they have been specified (not automatic), in which case they will not correctly resolve your home ISP's email server address.

Paul K · 12-09-2004, 19:20

Quote:

Originally Posted by Paulie

Hi guys
Sorry `bout the lack of info, i was getting screamed at lol. All the connections are ethernet, and on wireless all is fine but when we tried using the ethernet cable from the router to the laptop all we got was error messages for the email. The internet was fine.

Paul, she is using outlook express, but i think you have got it with the client options. How does one find the info on that bit?

Outlook express?
Ok, open OE, look at the top tool bar and select
Tools,
options,
Select the security tab and make sure the settings aren't too restrictive (mine are on the restricted setting but you may want to take it down a notch to check it.)
Also in OE, select tools,
accounts,
check to see what the accounts are using under the connection heading. Highlight the account to be checked and select properties. Look through for anything that might be stopping the account hitting the correct server etc.
Outlook express uses your settings from Internet Explorer so you may want to check your connection settings in there for proxies etc.

Paulie · 12-09-2004, 19:21

Lol

This is getting a bit techy now lol........ I can get myself around a pc (but like a blind man in a shopping centre) but i don`t want to risk messing up some of the settings on her laptop or i`ll end up a eunoch

From what the replies have been so far it def` seems to be something needs switching over on the cable front as the wireless is totally good.

Quote:

Originally Posted by abailey152

You say she uses the ethernet link at work? So it is configured for her company's network? Have you checked for DNS servers etc. Perhaps they have been specified (not automatic), in which case they will not correctly resolve your home ISP's email server address.

Paulie · 12-09-2004, 19:22

I`ll try to find out......

Quote:

Originally Posted by Richard M

Error messages would help...

abailey152 · 12-09-2004, 19:30

Quote:

Originally Posted by Paulie

Lol

This is getting a bit techy now lol........ I can get myself around a pc (but like a blind man in a shopping centre) but i don`t want to risk messing up some of the settings on her laptop or i`ll end up a eunoch

From what the replies have been so far it def` seems to be something needs switching over on the cable front as the wireless is totally good.

hehehehe!

Yeah, I would leave these settings alone, or it may be CHOP! OUCH!

. But it might be worth taking a peek, just to see.

Paul K · 12-09-2004, 19:32

Quote:

Originally Posted by abailey152

hehehehe!

Yeah, I would leave these settings alone, or it may be CHOP! OUCH!

. But it might be worth taking a peek, just to see.

Yep look and take screenshots if you aren't sure of what may or may not need changing

no point losing any body parts if you can get a second opinion

Paulie · 12-09-2004, 21:40

Thanks guys

I`ll try to get a bit more info, but she`s going to give her work techies a roasting tomorrow lol. Her quote was "Don`t just give me the ******* cable. Tell me how to set the thing up too" I pity the poor sod on the end of the line. Oh Monday morning bliss................