Channel renumbering

Mikey E · 08-09-2004, 00:15

I know that this has been discussed many times before (and that you can re-order the channels with the new STB software) but please can ntl consider renumbering the channels into some sort of logical order.

**Paul** · 08-09-2004, 01:12

I'm sure they have, and i'm sure there are lots of issues associated with it, otherwise it would have been done.

Lew · 08-09-2004, 10:07

I thought the issue was that they were waiting until Langley customers had received the CR3 update?

ntl7 · 08-09-2004, 15:27

I have said this many times and have even e-mailed NTL concerning this!

scrotnig · 08-09-2004, 16:32

The timing would have to be considered.

The day it's done, 400,000 customers will bombard the call centres with 'where's my channel gone?', followed by numerous threads on here and elsewhere bemoaning the huge queues when ringing ntl.

That, sadly, is the problem.

andrew_wallasey · 08-09-2004, 16:48

Quote:

Originally Posted by Mark B

The timing would have to be considered.

The day it's done, 400,000 customers will bombard the call centres with 'where's my channel gone?', followed by numerous threads on here and elsewhere bemoaning the huge queues when ringing ntl.

That, sadly, is the problem.

What about changing the channel order rather than channel number?

orangebird · 08-09-2004, 16:51

Quote:

Originally Posted by andrew_wallasey

What about changing the channel order rather than channel number?

Are they not one and the same thing?

bigitup_j · 08-09-2004, 17:01

when ntl have a fault in certain areas, before you get through to a cs rep, you hear a message telling you about the fault, when it'll be fixed, etc.
therefore, ntl simply have to put a message on the customer service line, telling dtv customer to switch to channel ntl to see the new channel listings.
i'm sure people can handle that!

gazzae · 08-09-2004, 17:07

Or do a mass-mailing letting everyone know.

I know when I had NTL that was a major complaint of mine that the channels were all over the place.

Chris W · 08-09-2004, 17:14

Quote:

Originally Posted by bigitup_j

when ntl have a fault in certain areas, before you get through to a cs rep, you hear a message telling you about the fault, when it'll be fixed, etc.
therefore, ntl simply have to put a message on the customer service line, telling dtv customer to switch to channel ntl to see the new channel listings.
i'm sure people can handle that!

Good idea... but you would be surprised how many people will be repeatedly told that their is a known issue by an IVR (record message) only to hold on for however long for us to just tell them the same thing!

bigitup_j · 08-09-2004, 17:16

well, it would reduce the load of customer services!
i think ntl, just need to renumber the channels, and any customers who want to whinge can lump it or cancel

(maybe i should run ntl

)

Lew · 08-09-2004, 18:28

Ideally it'd be nice if NTL and Telewest could get together and agree on a channel order. It'd certainly be easier for channels to advertise as being on cable channel 100, for example.

08-09-2004, 19:10

Quote:

Originally Posted by Mark B

The day it's done, 400,000 customers will bombard the call centres with 'where's my channel gone?', followed by numerous threads on here and elsewhere bemoaning the huge queues when ringing ntl.

Well giving the amount of "junk" [1] mail I get from NTL, they could easily put the information in with the monthly bills and even print it on the "intro" page of the bills saying that "in December we're going to change the channel numbers to this..."

Although that would probably be *entirely* too sensible

[1] Ok, it's not exactly junk, but stuff offering me packages and broadband that I already *HAVE*

scrotnig · 08-09-2004, 20:27

Quote:

Originally Posted by Graham

Well giving the amount of "junk" [1] mail I get from NTL, they could easily put the information in with the monthly bills and even print it on the "intro" page of the bills saying that "in December we're going to change the channel numbers to this..."

Although that would probably be *entirely* too sensible

[1] Ok, it's not exactly junk, but stuff offering me packages and broadband that I already *HAVE*

They would do...that's the point.

We'd be bombarded with calls from customers claiming they 'never got anything with their bill', this has happened so often with other things, people either don't read it or don't want to read it.

To be honest, I also get the impression that the current priority is to get the TV service working perfectly for EVERYONE, regardless of region...I suspect once that's done, more attention might be given to channel line ups. let's have it so everyone can GET the channels first!

andrew_wallasey · 08-09-2004, 22:52

Quote:

Originally Posted by orangebird

Are they not one and the same thing?

No because say if they renumbered the music channel so all the music channels would be together. e.g.

mtv 90
vh1 91
vh1 classic 92
mtv hits 93
mtv bass 94
etc
etc

People who watch say channel 100 at the moment will get the music channel instead of their current station and think there is a fault.

Whereas if they just changed the order of the channels it would be better.