16-08-2004, 17:46
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#1
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Inactive
Join Date: Jul 2003
Location: Sunderland
Age: 49
Posts: 415
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1meg STBers - Has your box been swapped yet ?
The title says it all......
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16-08-2004, 17:52
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#2
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Inactive
Join Date: Jun 2003
Location: Tonbridge
Age: 59
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,960
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Re: 1meg STBers - Has your box been swapped yet ?
Box swapped but average speed is still the same 
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16-08-2004, 18:32
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#3
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Inactive
Join Date: Jun 2003
Location: Wirral / Ex CWC Area
Age: 43
Posts: 3,251
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Re: 1meg STBers - Has your box been swapped yet ?
Quote:
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Originally Posted by Kneebs
The title says it all......
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Nope not yet, havent heard a thing from NTL since the original letter to tell me that somebody would be contacting me soon to arrange it. That was about 2 months ago I think.
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16-08-2004, 19:12
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#4
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Inactive
Join Date: Jun 2003
Location: Tonbridge
Age: 59
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,960
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Re: 1meg STBers - Has your box been swapped yet ?
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Originally Posted by ZrByte
Nope not yet, havent heard a thing from NTL since the original letter to tell me that somebody would be contacting me soon to arrange it. That was about 2 months ago I think.
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Wierd.....I don't get a letter but get a samsung out of the blue, you get a letter but no box yet..........
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16-08-2004, 19:17
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#5
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Inactive
Join Date: Aug 2004
Location: Dagenham,essex
Age: 59
Services: Tv size XL
Phone
20mb ntl255
Posts: 67
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Re: 1meg STBers - Has your box been swapped yet ?
A engineer came round and swap box to samsung,he told me about round about the 18th august for speed increase
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16-08-2004, 19:32
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#6
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Inactive
Join Date: Jun 2003
Location: Jakes Bed but also in Manchester
Age: 49
Services: Plenty thanks
Posts: 644
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Re: 1meg STBers - Has your box been swapped yet ?
ZrByte call NTL and tell them you had the letter but heard nothing, they will arrange for a tech to come out and swap the box, thats what I did as I hadn't heard anything from them
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16-08-2004, 19:36
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#7
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Inactive
Join Date: Jun 2003
Location: Wirral / Ex CWC Area
Age: 43
Posts: 3,251
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Re: 1meg STBers - Has your box been swapped yet ?
Quote:
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Originally Posted by LostintheNW
ZrByte call NTL and tell them you had the letter but heard nothing, they will arrange for a tech to come out and swap the box, thats what I did as I hadn't heard anything from them
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Yeah, I think I might just do that, especially since I dont want to be paying the same price for a lower service than what everybody else is getting.
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16-08-2004, 19:51
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#8
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Inactive
Join Date: Jun 2003
Location: Tonbridge
Age: 59
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,960
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Re: 1meg STBers - Has your box been swapped yet ?
Quote:
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Originally Posted by ZrByte
Yeah, I think I might just do that, especially since I dont want to be paying the same price for a lower service than what everybody else is getting.
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Don't worry about that m8. It seems (listening to some forum members) that no one will get their 1.5mb upgrade till we all have shiny new boxes......so you are holding things up for the rest of us 
Quote:
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Originally Posted by daz196
A engineer came round and swap box to samsung,he told me about round about the 18th august for speed increase
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Where do you live?
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16-08-2004, 19:56
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#9
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Inactive
Join Date: Jun 2003
Location: Wirral / Ex CWC Area
Age: 43
Posts: 3,251
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Re: 1meg STBers - Has your box been swapped yet ?
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Originally Posted by Ramrod
Don't worry about that m8. It seems (listening to some forum members) that no one will get their 1.5mb upgrade till we all have shiny new boxes......so you are holding things up for the rest of us |
Sweet 
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16-08-2004, 20:05
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#10
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Inactive
Join Date: Aug 2004
Location: Dagenham,essex
Age: 59
Services: Tv size XL
Phone
20mb ntl255
Posts: 67
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Re: 1meg STBers - Has your box been swapped yet ?
Quote:
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Originally Posted by Ramrod
Where do you live?
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Ramrod i live dagenham essex.
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16-08-2004, 20:32
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#11
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Inactive
Join Date: Jun 2003
Location: Tonbridge
Age: 59
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,960
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Re: 1meg STBers - Has your box been swapped yet ?
Quote:
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Originally Posted by daz196
Ramrod i live dagenham essex.
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Not too far from me, I'm in Bexleyheath Kent 
....but I suspect that were in different ntl areas.......so what you said about Aug 18th probably doesn't apply to me
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16-08-2004, 21:06
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#12
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Inactive
Join Date: Jul 2003
Location: Sunderland
Age: 49
Posts: 415
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Re: 1meg STBers - Has your box been swapped yet ?
What I'm wondering is what is gonna be the cut off date - the letter said that if you didn't make an appointment when the engineer called you, you'd be downgraded to the 600 (750) service and be charged appropriately
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16-08-2004, 22:31
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#13
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Inactive
Join Date: Aug 2003
Location: nowhere
Posts: 718
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Re: 1meg STBers - Has your box been swapped yet ?
A rather pleasant sounding female member of the NTL staff called me this evening to arrange a time for my STB to be replaced.
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16-08-2004, 23:51
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#14
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Inactive
Join Date: Aug 2004
Posts: 30
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Re: 1meg STBers - Has your box been swapped yet ?
A guy came to our house today, no warning, swapped the Pace box for a Samsung one. It looks nice but we've had no internet since.
Spent almost 2hrs on the phone to NTL being pushed from pillar to post, one department to another, being given the wrong phone number (ended up at Greenwich Council Department for the Deaf - who were extremely annoyed because they keep getting NTL customers phoning them for broadband support).
Eventually got through to someone who said the box is dodgy and won't accept the signal. Someone will phone within the next 24 hours to arrange a convenient date to replace it. A "convenient time" would have been straight after they took away the good one and replaced it with one that doesn't work.
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16-08-2004, 23:52
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#15
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: 1meg STBers - Has your box been swapped yet ?
Quote:
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Originally Posted by Kneebs
The title says it all......
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I swapped my own......
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