NTL just cant let go, if this carries on NTL is up **** with no paddle

[NitroNutter]

11th of may was when I gave ntl 30 days notice on my cable modem
29th of april was my phone switch date to BT with BT giving them notice of satisfactory time prior to the change over.
Iv allready contacted NTL regarding the extra phone bill last month That was supposed to be sorted and finalised.
But what do we have today ooooh yes nice 2 bills one for telephone and the other for Cable. And yes we notice straight away cable modem is being charged for and yes what hooo more fun so is the phone.
Iv tried to get thru but as usuall its engaged. Im not gonna try no more NTL can kiss it in court when they take it there as they will cause they are big enough a fool company to do so. And before I go to the courtroom I will definatly be getting my credit references from the regular places. IF THERES ONE BLACK MARK FROM NTL there over this continued billing NTL will be facing a big suit over and above the charges the court WILL make to them.

No im not on any contract, My contract was with comtel some 8 years ago. I never had a CM contract when I added it but even that was 3 + years ago. Im well outside of any contract period, PERIOD.

NTL looking to re enter the trading insolvency act ??

[orangebird]

If you pm me the region you're in, I can give you a phone number to get this sorted?

[NitroNutter]

Originally Posted by orangebird

If you pm me the region you're in, I can give you a phone number to get this sorted?

Thx OB I may need to take you up on the offer, I did try the blower again and am now supposed to be having a supervisor call me back within 24 hours, I will see how that goes first

[seaneeboy]

Anyone else want odds on them actually calling back?

Sorry for the cynicism but I've never once heard of someone from ntl actually calling back... unless they're from Billing!!

[Neil]

Originally Posted by seaneeboy

Anyone else want odds on them actually calling back?

Sorry for the cynicism but I've never once heard of someone from ntl actually calling back... unless they're from Billing!!

Ahhhh.....

The old "We'll get a 'supervisor' to call you back" chestnut-still using that one are they?

[MetaWraith]

Originally Posted by seaneeboy

Anyone else want odds on them actually calling back?

Sorry for the cynicism but I've never once heard of someone from ntl actually calling back... unless they're from Billing!!

You'll probably get better odds on Greece winning Euro2004

[Neil]

Originally Posted by MetaWraith

You'll probably get better odds on Greece winning Euro2004

You'd get better odds on Brazil winning Euro 2004 than ntl calling you back!

[Bifta]

Originally Posted by NitroNutter

And before I go to the courtroom I will definatly be getting my credit references from the regular places. IF THERES ONE BLACK MARK FROM NTL there over this continued billing NTL will be facing a big suit over and above the charges the court WILL make to them.

That will do you absolutely no good whatsoever, there are procedures in place to remove invalid entries with the relevant credit reference agencies, they did it to me, ruined a couple of mortgage applications because of false information they'd filed. I got no response from NTL whatsoever, at least no response that you'd equate with an intelligent lifeform, however Equifax removed the entry in around 2 weeks.

[td444]

Its unlikely you'll get bad credit from 1 bill. Its when you do multiple late payments that they'd mention on credit scoring.

Edit : I'll take that back after seeing Bifta's post!

[NitroNutter]

Nah the supervisors almost allways callback eventually in fact iv had a callback allready and a nice lady is spending sometime going thru my account. Seems a while ago (not the recent ntl billing change) but one much further back some years infact has seen me over billed on my telephone account by some £2.50 + vat per month. All I can do now is wait and see what happens. Its gonna be fun now though. she did agree that all the notes were there for the cancellations etc but billing dept is messed. By the way watch out on your bill for an extra thats incorrect, something to do with local talk getting billed to many in advertantly. Thats an nice extra £5 + vat in NTL coffers till its claimed back for all the DD people

[NitroNutter]

Originally Posted by Bifta

That will do you absolutely no good whatsoever, there are procedures in place to remove invalid entries with the relevant credit reference agencies, they did it to me, ruined a couple of mortgage applications because of false information they'd filed. I got no response from NTL whatsoever, at least no response that you'd equate with an intelligent lifeform, however Equifax removed the entry in around 2 weeks.

Just because NTL chose to ignore you they will not and cannot ignore an order invoked by a court.
Making false allegations to 3rd parties is nothing else but slander and that is illegall in a civil courtroom.
Notifying a firm such as experion that someone owes money they do not is making a false allegation. Now such a false allegation as this potential is as serious to the average joe as a fake news story to a star. I could be looking to move house, even some rented agencies do credit checks, I could even be looking to strike a multi million deal with Bill Gates and such a deal was wrecked because of a false allegation made to a credit scoring company. One day the presadent will get set for this.

[scrotnig]

The reason for supervisors calling back rather than taking the call live, is because they are often doing other things. I know some callers seem to think there's one sat by every advisor just in case a customer needs to speak to one, but the reality isn't like that.

Where I am, supervisors ALWAYS attempt to call back, but you'd be amazed how many times the customer doesn't answer the phone when they do, even if it's 5 minutes later. Just my personal experience.

Also, advisors are trained to attempt to resolve queries themselves, after all, that is what they are paid to do. I hardly ever have to escalate any calls, and on the odd occasion I do, it's because I've physically done all in my power to help, and both myself and the caller feel it may be beneficial for someone with more authority to take a look.

[scrotnig]

I have got to say I am amused by all the 'lawyers' in this thread telling us all who they are going to sue, and why and how, and how they are going to win. It's clear from the posts that nobody in here has the slightest inclination how the small claims court works. You don't just walk in there, mumble something about ntl and credit ratings, and walk out with a wad of cash.

First of all, if you've EVER paid a bill late, be it with ntl or a host of other companies, that is recorded on your file. It doesn't matter how legitimate a claim you think you have, that's how it happens. There is no entitlement in law to withold payment even if something is in dispute, though most firms will allow this. Again, you can't walk into a court and claim you withheld payment because of a dispute, you will be advised beforehand that the correct procedure is to pay it 'without prejudice' and sort the dispute afterwards. I realise that's not how most people would want it, but that's the way it works.

There are loads of formal stages to go through in the complaints escalation procedure, including the likes of OFCOM and others, before such a matter would be even considered by a court. having one or two mistakes made by a company is not grounds to dash of to court and sue....and I'd love to see the deep pockets of anyone who DOES think it works like that!

[Chris W]

Originally Posted by Mark B

I have got to say I am amused by all the 'lawyers' in this thread telling us all who they are going to sue, and why and how, and how they are going to win. It's clear from the posts that nobody in here has the slightest inclination how the small claims court works. You don't just walk in there, mumble something about ntl and credit ratings, and walk out with a wad of cash.

First of all, if you've EVER paid a bill late, be it with ntl or a host of other companies, that is recorded on your file. It doesn't matter how legitimate a claim you think you have, that's how it happens. There is no entitlement in law to withold payment even if something is in dispute, though most firms will allow this. Again, you can't walk into a court and claim you withheld payment because of a dispute, you will be advised beforehand that the correct procedure is to pay it 'without prejudice' and sort the dispute afterwards. I realise that's not how most people would want it, but that's the way it works.

There are loads of formal stages to go through in the complaints escalation procedure, including the likes of OFCOM and others, before such a matter would be even considered by a court. having one or two mistakes made by a company is not grounds to dash of to court and sue....and I'd love to see the deep pockets of anyone who DOES think it works like that!

excellent post

And from someone who is doing a law degree, your information is 100% correct.

MB

[scrotnig]

Originally Posted by monkeybreath

excellent post

And from someone who is doing a law degree, your information is 100% correct.

MB

Thanks...I often wished I'd done law, but unfortunately I am far too lazy for all the work involved.

Media Studies would be my limit, and that's frankly pushing it!