After the installation

JamieLee2k · 13-05-2004, 23:06

On Tuesday I had a guy from NTL come around and install NTL Cable TV and I have today had a full day off and so I turned on the TV this morning and I started to watch anything that was on TV and every so often my TV goes to a black screen for about 2 seconds and this happens roughtly every hour. The tech guy came around this morning since the installation was supposed to be for today, but for some reason it happened on Tuesday, (I think it might have been something to do with me just needing a box and nothing else, 10 min job) and he told me it does that anyways and I said ok since I was busy so now I am asking on here and finding out for sure.

My mum has NTL and she is about 2 miles from me and she doesn't get that problem.

What do I do? If I ring NTL it's gonna be like the last few times I have had on the phone, passed about all over the place. If there are any tech support in the warwickshire area that can help me, that would be great otherwise I will have to phone NTL and I hate speaking to them, I just want a day of rest off the phone to them, LOL

Thanks
JamieLee2k
P.S - After the hassle I had with my last thread, this is no-way attacking any NTL staff. Thank you.

Nickster · 16-05-2004, 15:27

Blanking picture can happen now and again but it certainly should not be happening as often as you say.

If you've made sure all the connections in the back of the set top box are all secure then I'm afraid you're gonna have to call Faults and get a tech back out to check everything. Looks as if you've got poor signal to the box or a duff box.

Nicky

JamieLee2k · 16-05-2004, 19:01

Eariler on I was watching Eastenders (sad I know) but it went to a blank screen but everytime the sound carrys on, and when the picture came back after a few seconds the voices was out of sync by 2 seconds, and so after about 20 seconds after the screen went blank again and the picture and sound went back to normal.

This is really starting to get annoying, Think I will phone them in the morning

hairy_mick · 16-05-2004, 21:05

sounds like level issue get em out again get them to check all f connectors and replace isolator the box blanks because of mass errors so somthing is cauasing it by the way before any one asks the box does this late at night for a few seconds its the system checking the box is legal and collecting info on ppv as an thought is the box well vented as heat build up can have this effect.

dragon · 16-05-2004, 21:24

Quote:

Originally Posted by hairy_mick

sounds like level issue get em out again get them to check all f connectors and replace isolator the box blanks because of mass errors so somthing is cauasing it by the way before any one asks the box does this late at night for a few seconds its the system checking the box is legal and collecting info on ppv as an thought is the box well vented as heat build up can have this effect.

i really wish theyd do that 'checking' at 3am or somit cus its really annoying if it happens in the middle of a movie you watching or a program