Overdue! I Think Not!

snorbitz · 05-12-2003, 15:31

Have come home from work to a demand letter for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£95 for a dial up internet account that I closed this time last year.
Closed by letter and by phone call and via the engineer that installed the broadband!!!!
Spoke to Customer Services and they were very helpful and said that they would try to get this squashed. But also said I am liable for this amount and it would only be squashed as a "GESTURE" I know what kind of gesture I want to make at the moment. If they cannot find the letter I sent or the person I spoke to (I have the name of that person) I may still be liable to pay the full amount!!! It has to go in front of an approvement panel to be looked at. No disrespect to the Guy I spoke to as he is going to try to sort this out for me.. But NTL have really wound me up this time........

Am a loner here or has this happended to anyone else...

GazzaB · 05-12-2003, 15:33

This is a warning to anyone migrating their dialup from broadband make sure you do it right otherwise you could get a nasty surprise!

Also anyone cancelling dialup make sure you get names and extensions of people at ntl who claim to be doing this for you!

snorbitz · 05-12-2003, 15:41

Quote:

Originally Posted by GazzaB

This is a warning to anyone migrating their dialup from broadband make sure you do it right otherwise you could get a nasty surprise!

Also anyone cancelling dialup make sure you get names and extensions of people at ntl who claim to be doing this for you!

Please tell us what is the right way to do it as I thought I had done everything right and still got the nasty surprise

Mark W · 05-12-2003, 15:41

Quote:

Originally Posted by GazzaB

Also anyone cancelling dialup make sure you get names and extensions of people at ntl who claim to be doing this for you!

good advice....and make very very sure they HAVE migrated your email accounts from your dial up to broadband account BEFORE they close it....as its a bit of a pain trying to migrate closed email accounts.....

05-12-2003, 15:47

Oh how I miss my arguments with CS

Dooby · 05-12-2003, 15:56

regardless of whether they closed the account properly or not, they simply CANT send an 'overdue' bill out after a year unless they have been sending out bills in the meantime and you have been ignoring them. Unless they have issued you bills and you havent paid, they cant suddenly demand the money, even if they can prove you owe them the money ( which you dont if you had cancelled teh account ) they would have to give you the chance to pay it off in installments because it was THEIR fault they didnt bill you correctly. ( basically if they tried to get a county court judgement against you they would be told to f*ck off because they hadnt been billing you correctly and its their fault the bill is overdue... )

rambling? me? never....

snorbitz · 05-12-2003, 16:20

Quote:

Originally Posted by Dooby

regardless of whether they closed the account properly or not, they simply CANT send an 'overdue' bill out after a year unless they have been sending out bills in the meantime and you have been ignoring them. Unless they have issued you bills and you havent paid, they cant suddenly demand the money, even if they can prove you owe them the money ( which you dont if you had cancelled teh account ) they would have to give you the chance to pay it off in installments because it was THEIR fault they didnt bill you correctly. ( basically if they tried to get a county court judgement against you they would be told to f*ck off because they hadnt been billing you correctly and its their fault the bill is overdue... )

rambling? me? never....

This is the point that I laugh the loudest..... As they tell me they have been sending E mails to me for over a year now to tell me I owe them money.. But they have been sending the E Mails to the account that I closed............

**Chris** · 05-12-2003, 16:24

To answer one of your original questions, no you are not alone, this sort of thing happens rather too often and both this site and nthellworld.com (RIP) are full of similar threads to this one.

Dooby · 05-12-2003, 16:25

Quote:

Originally Posted by snorbitz

This is the point that I laugh the loudest..... As they tell me they have been sending E mails to me for over a year now to tell me I owe them money.. But they have been sending the E Mails to the account that I closed............

f*cking retards, why have they waited a YEAR to send out a paper/real mail overdue demand... this smacks of some sort of system glitch/restore that has 'lost' the fact that the account was cancelled...

snorbitz · 05-12-2003, 16:29

Quote:

Originally Posted by Dooby

f*cking retards, why have they waited a YEAR to send out a paper/real mail overdue demand... this smacks of some sort of system glitch/restore that has 'lost' the fact that the account was cancelled...

Maybe I am being thick ... But if one of my customers had been paying by direct debit for a few years and all of a sudden cancelled a DD I would want to know why??????

**Maggy** · 05-12-2003, 16:32

Can I make a suggestion for anyone who upgrades from dial-up to BB in the future.?

Why not get BB and have a brand new account and keep your old Dial-up account but downgrade it to Pay As You Go.This way you keep the old account name,no one is demanding payment for anything UNLESS you use the dial-up(always useful if the BB goes tits up)and you have a new account name to keep quiet from the spammers because of course you just keep the old account email to use when ordering or signing up online and the spammers can enjoy because you aren't interested enough to visit often.

Does that make sense?

Incog.

**Chris** · 05-12-2003, 16:34

Quote:

Originally Posted by Incognitas

Can I make a suggestion for anyone who upgrades from dial-up to BB in the future.?

Why not get BB and have a brand new account and keep your old Dial-up account but downgrade it to Pay As You Go.This way you keep the old account name,no one is demanding payment for anything UNLESS you use the dial-up(always useful if the BB goes tits up)and you have a new account name to keep quiet from the spammers because of course you just keep the old account email to use when ordering or signing up online and the spammers can enjoy because you aren't interested enough to visit often.

Does that make sense?

Incog.

This is what I did, but when I moved from dial-up to BB, dial-up was still free. NTL made some effort to communicate to BB users when dial-up became chargeable in order to get them to choose one or other of the paid-for dial-up packages. I opted for the pay-as-you-go one; I didn't want to lose it altogether because I have always used my dial-up addys and have never bothered with the email accounts or webspace associated with the BB account.

th'engineer · 05-12-2003, 17:27

I did that as well no problems with it just downgrade to 1ppm after all you need some form of back up with NTL BB

gavnad · 05-12-2003, 22:17

you cannot downgrade to 1ppm when there is outstanding charges on the account you will be prompted to add in card details to make payment

**Maggy** · 05-12-2003, 22:46

Quote:

Originally Posted by gavnad

you cannot downgrade to 1ppm when there is outstanding charges on the account you will be prompted to add in card details to make payment

that's crazy.that means until you can't get it sorted the bill just keeps getting higher and higher.