Phone Line Disconnection?

[Stu C]

Having a slight problem with this one!

We discontinued our NTL phone line to move back to BT a couple of months ago. The phone line was supposed to be disconnected immeadiately which it wasn't. We have had many conversations with NTL CS over the phone about this; on the computers it appears that it isnt connected but it is still able to dial and recieve calls (mostly from time wasting companies).

We are not being billed but I thought about taking advantage of this and dialing mobiles and things but then thats when we're likely to get billed.

Surely this redundant line is costing NTL money to run?

[paulyoung666]

bumpy


i wonder if any passing ntl c.s. rep would be kind enough to comment on this for you

[MovedGoalPosts]

If you've told ntl that its still live, and they haven't acted on it, it's their problem. Just don't use it, and of course keep checking your bills from time to time to see ntl dont start to charge later on for something youv'e disconnected

Pull out the phone, that way if anyone tries to call the line who shouldn't be, they will get an unobtainable or engaged tone, either way it wont disturb you.

To be really safe, so that you have a record in case there's any comeback. Make sure the phone cancellation was confirmed to ntl in writing (if it wasn't do so now, by writing and confirming that after your cancellation, the phone is still live, and that you accept no responsibility for it). That way you don't have to rely o the oral comments of what the CS computers might say, when it's only a button press away for something to change.

[Pritch]

Originally Posted by MovedGoalPosts

If you've told ntl that its still live, and they haven't acted on it, it's their problem. Just don't use it, and of course keep checking your bills from time to time to see ntl dont start to charge later on for something youv'e disconnected

Pull out the phone, that way if anyone tries to call the line who shouldn't be, they will get an unobtainable or engaged tone, either way it wont disturb you.

To be really safe, so that you have a record in case there's any comeback. Make sure the phone cancellation was confirmed to ntl in writing (if it wasn't do so now, by writing and confirming that after your cancellation, the phone is still live, and that you accept no responsibility for it). That way you don't have to rely o the oral comments of what the CS computers might say, when it's only a button press away for something to change.

Actually, if there's no phone plugged in, callers will receive ringtone. Good advice, though. Definately make sure that you have a copy of some dated correspondance saying 'Yes, this doesn't work'.