Sort it out NTL!!!

[BubbleGum]

Ever since ntl gave us digital tv its been full of problems - the interactive service is s**t if you've got the patience to try and get in it. The electronic programme guide rarely works so thats s**t too. The picture and sound is s**t and the channels need arranging properly. For days my picture has been going black every minute for a second - more s**t from ntl. We can't have true enhanced tv with lots of screens like Sky Digital have for Sky News and other channels - when will ntl sort out their s**t digital tv service.

NTL

[imback]

Don't mean to sound stupid here but have you phoned NTL and reported it as a fault? If it's only a fault effecting you then they aint going to know about without you telling them.

[BubbleGum]

Originally posted by imback
Don't mean to sound stupid here but have you phoned NTL and reported it as a fault? If it's only a fault effecting you then they aint going to know about without you telling them.

I phone them and they tell me they're know of a problem and their engineers are working on it - when I phone them back they tell me there are no problems. They tell me to pull the plug out of my box for a few minutes to fix the interactive service and ther electronic programme guide but this doesn't fix anything.

NTL

Originally posted by imback
Don't mean to sound stupid here but have you phoned NTL and reported it as a fault? If it's only a fault effecting you then they aint going to know about without you telling them.

The regular screen blackouts are for sure a fault of some kind - definitely worth a call to customer services.

As for the rest of it ... no 'fault' there; just ntl up to its usual standards. My EPG has been misbehaving for a week but by the time I'm settld in the sofa of an evening I can't be bothered to get up and switch the blasted STB off at the wall to reboot it.

[imback]

Interactive and EPG all fine with me, but do get occasional blackouts for few secs