My FRUSTRATION on my latest bill.

[Adrian Hughes]

Hi,
can someone please point out to me if im correct here, or am i missing something, as im totally confused, peeed off etc etc etc !
( I aint a happy bunny at all....and oh boy, do Telewest know this)
I joined telewest in Feb 2006 (this year) at my new property, I asked when booking the install when TV drive was coming out, and they said " sir, it will be months away". Found out from the installer on his way out of the house that he has TV- Drives in his VAN ready to install as its just been released etc etc.
I phoned telewest about doing a deal, and they promised they could, and i said ill phone back soon and see what they could offer.
(wanted to see what SKY had to offer first)
I phoned in June and because I had that many problems with my £35 a month service (they had to dig drive up and relay a cable etc - then I had to have 4 set top boxes, and teleport replay didnt work for weeks on end etc) they did a deal for the following =
TV drive
Supreme TV package
Standard phone rental
2mb Broadband
Addtional set-top box = ALL THIS FOR £ 50-00
My original deal was
Essential TV package
phone line
2mb broadband = £ 35
Now to me this is a difference of just £15 , which i think is a damm good deal.
I had my first bill come today. Now my last bill was £51 (phone calls included)
and now my new bill with just £20 worth of phone calls is..........
£159!!! !!!.
They said they cant honour the £50 deal I had when i set it up, as they dont have this on there system.
They have charged the whole lot again a month in advance, but shouldnt they only be charging me a month in advance on what I have had added to my service , eg the TV drive?
They now said they are charging me a total of £71.49 for my services.
Phone line = £11
Supreme = £17.50
1 Additional set-top box at £15.00
TV drive = £10.00
Broadband at £17.99
I HAVE GONE MAD AT THEM.
They said that they cant do anything when i spoke to them last night, and i have told them to not take any money out of my account anymore, they said they must do, as its what im getting off them I have to pay for.
can someone advise me please....
1) they have not given me the £50 deal they promised when they set it up.
2) they charged me when i 1st joined them a month advance charge, I then added the TV drive, and upgraged the supreme and they have charged me again for the phone line and the broadband another month ahead
I thought my bill would be from £35 for services to £50 not a jump up to £159.
Sorry for the long post....but im at my wits end.
oh, they took £3-99 off for a goodwill gesture...OH THANKS !
I have told them im going to get some scissors to the cables and rip the whole lot out, they cant work out whats my problem....can anyone see!!!??
Ade

[LiviGordo]

Kindred spirit here.I have been cut off 8 times since the 3rd of May. I ordered a package online which amounted to £71 per month...BB Elite (£17.50 for 3 months), supreme tv, unlimited talk, tv drive and talk mobile all came to £71 per month. So the first bill after 10 days was £182 and they cut me off cos the credit limit was £120. 15 phone calls later they changed the credit limit to £200. Then changed it to £180. Then altered the package without telling us. We have NEVER been billed the right amount for the service I bought online. They argued that there was no such offer as 3 months half price Elite BBI although it is on the website. They eventually offered a package of.....you guessed it £50 a month for all 3 services! Then cut us off. I now have starter tv, 4 meg BBI and standard phone line. I asked to have the service removed.......they said yes if you pay us £300... .ie a years subscription. I said "let me think about that...eh naw!"

Trapped...