When it is deserved

[Doofy]

<P>Just wanted to pop by (been a while ) To say i had the best NTL experience today Had an engineer booked to swap out my modem the old one died suddenly. Not only was he on time i was called to say he was on the way, he was very very polite, efficient and went out of his way to make sure it worked before he left. Sorry i didnt get his name ( have the builders in as well ) But whoever he was Top man and a credit to NTL as was the gentleman i spoke to in tech support who also went above and beyond to arrange it in the first place. Excellent job all round <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> </P>

[Wicked_and_Crazy]

Thats always been my experience too. It the call centre ive always had issues with.

[Doofy]

I know what you mean i have had reson to complain about ntl and have done enough to pull them down when they have got it wrong, just wanted to redress the balance when they get it right

[checker]

Originally Posted by Doofy

<P>Just wanted to pop by (been a while ) To say i had the best NTL experience today Had an engineer booked to swap out my modem the old one died suddenly. Not only was he on time i was called to say he was on the way, he was very very polite, efficient and went out of his way to make sure it worked before he left. Sorry i didnt get his name ( have the builders in as well ) But whoever he was Top man and a credit to NTL as was the gentleman i spoke to in tech support who also went above and beyond to arrange it in the first place. Excellent job all round <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> </P>

Well I've had NTL TV and phone for 6 years, and the BB since it came to Derby. Both installations went well the eng turned up on time very polite ( fed him with coffee). The BB signal was low after self install, again the eng came on time and fixed it ( more coffee ). I managed to cut the phone cable some time ago Doh!! again fixed at no charge you've guessed it (more coffee). That's my total dealings with NTL in 6 years. Excellent service.