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Billed for TV, but only have broadband
Hello folks,
I moved to NTL's cable internet service in January after having a rough time with an ADSL ISP. Everything went very smoothly - The install took place at 8am of the day that I'd booked it. The engineer did a splendid tidy job, and the internet runs at a rock solid 10Mb without wavering. Fantastic!
However, not long after the cable modem was installed I received a bill for "1 TV Mid Pack" totaling £27.58 - We dont have NTL TV. I called customer services and the lady on the phone apologised for the error - she said that she didnt understand why we were being billed for TV, since Internet runs on a completely different billing system. She said that she would credit the amount being billed and that I should ignore the bill and that we wouldnt get any more bills for TV. (By the way, the Internet account has a direct debit set up against it).
Today, I received a REMINDER NOTICE (NTL's capitalization, not mine) threatening credit rating black marks if I don't hurry up and pay the £23.15 owing. Note that the amounts owing are different between the bills. So, I'm back on to the phone to the billing department, and another nice lady apologises - credits the acount and says that we shouldn't receive any more bills or REMINDER NOTICEs.
I wondered if one of you kind people might be able to check the accounts (one starting with a 5 for the Internet, and one starting with a 7 for the TV) and see if the billing problem has been sorted out.
I did ask if the account beginning with a 7 could be closed so that I didnt get billed for TV again, but she said that that was a hardware account and that if I had problems with the cable modem it would be booked against that account rather than the one beginning with a 5. It all sounds very complicated.
Sorry for the length of the post,
Andy.
Edit: I'm in Peterborough if that makes any difference.
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