UBR saturated - nice job NTL

IanUK · 10-12-2005, 15:46

I've had my shiny new 10mb connection since last night, and approx 3 hours ago the speed went from 650k to 7k and there it has stayed

I rang Tech Support and after 2 phone calls of approx 20 mins each in length he finally told me that the UBR I was on is completely full and I'm likely to get these slow speeds for some time - so basically I upgraded for a 10 meg connection and got a sub 56k modem speed - great job NTL.

To say I'm pee'd off after the week I've had with NTL (3 faults in this area over 3 days) a total failure to install my modem correctly and now this - utter crap

If you are in the Romford Area and getting sub 56k dial up modem speeds its because the UBR is full, the guy said it would be escalated to support but it may take a while to fix.

great....

10-12-2005, 17:26

your not having much luck with NTL IanUK

IanUK · 10-12-2005, 17:57

Very True, they are really bad in this area at the moment it seems, I've had no service for TV or Broadband for most of the week, speeds are awful today, less than 2k everywhere, 10mb is just a joke, my service is completely unsuable, it takes about 3 minutes to bring up a page on this site, and it will probably take the same to post this with the 24k attachment..

utter rubbish, the power of 10 - what a joke, did they mean 10k ? (I don't even get that !)

Doofy · 10-12-2005, 18:01

Quote:

Originally Posted by IanUK

Very True, they are really bad in this area at the moment it seems, I've had no service for TV or Broadband for most of the week, speeds are awful today, less than 2k everywhere, 10mb is just a joke, my service is completely unsuable, it takes about 3 minutes to bring up a page on this site, and it will probably take the same to post this with the 24k attachment..

utter rubbish, the power of 10 - what a joke, did they mean 10k ? (I don't even get that !)

I have had problems since last night and it has not improved at any point today. I too was told there is nothing they can do about it for the forseeable future if only my bill would reflect this i wouldnt mind so much.

IanUK · 10-12-2005, 18:27

Are you in the London area ?

patrickp · 10-12-2005, 18:31

I would assume that anyone on 10Mb ATM is subscribing to what was the 3Mb tier - the £37.99 service. I would have thought the best thing to do would be to move down to the lowest tier that meets the performance you're getting - at least it'll cost you less, and hopefully make it a little clearer to ntl that you aren't going to pay more than you have to for what you're not getting.

Ignition · 10-12-2005, 18:37

Quote:

Originally Posted by IanUK

I've had my shiny new 10mb connection since last night, and approx 3 hours ago the speed went from 650k to 7k and there it has stayed

I rang Tech Support and after 2 phone calls of approx 20 mins each in length he finally told me that the UBR I was on is completely full and I'm likely to get these slow speeds for some time - so basically I upgraded for a 10 meg connection and got a sub 56k modem speed - great job NTL.

To say I'm pee'd off after the week I've had with NTL (3 faults in this area over 3 days) a total failure to install my modem correctly and now this - utter crap

If you are in the Romford Area and getting sub 56k dial up modem speeds its because the UBR is full, the guy said it would be escalated to support but it may take a while to fix.

great....

ROFLMAO my **** will you go from 5Mbit to 64kbit immediately due to congestion

Try again tech support, this sounds more like the area faults that have shagged your service completely are continuing to degrade it.

Bet there's loads of packet loss and inbetween the loss fairly low pings too

IanUK · 10-12-2005, 19:29

Quote:

Bet there's loads of packet loss and inbetween the loss fairly low pings too

Absolutely correct, massive packet loss (50%) on most hops, and the pings were completely normal, but speeds were terrible as you can see.

It has (seemingly) returned to normal at the moment, but I won't hold my breath....

micah56 · 11-12-2005, 01:33

Quote:

Originally Posted by IanUK

I've had my shiny new 10mb connection since last night, and approx 3 hours ago the speed went from 650k to 7k and there it has stayed

I rang Tech Support and after 2 phone calls of approx 20 mins each in length he finally told me that the UBR I was on is completely full and I'm likely to get these slow speeds for some time - so basically I upgraded for a 10 meg connection and got a sub 56k modem speed - great job NTL.

To say I'm pee'd off after the week I've had with NTL (3 faults in this area over 3 days) a total failure to install my modem correctly and now this - utter crap

If you are in the Romford Area and getting sub 56k dial up modem speeds its because the UBR is full, the guy said it would be escalated to support but it may take a while to fix.

great....

thanx for the info

, that explains why i might be getting slow speeds and i'm very near Romford

Stuart · 11-12-2005, 02:21

Quote:

Originally Posted by micah56

Quote:

Originally Posted by IanUK

I've had my shiny new 10mb connection since last night, and approx 3 hours ago the speed went from 650k to 7k and there it has stayed

I rang Tech Support and after 2 phone calls of approx 20 mins each in length he finally told me that the UBR I was on is completely full and I'm likely to get these slow speeds for some time - so basically I upgraded for a 10 meg connection and got a sub 56k modem speed - great job NTL.

To say I'm pee'd off after the week I've had with NTL (3 faults in this area over 3 days) a total failure to install my modem correctly and now this - utter crap

If you are in the Romford Area and getting sub 56k dial up modem speeds its because the UBR is full, the guy said it would be escalated to support but it may take a while to fix.

great....

thanx for the info

, that explains why i might be getting slow speeds and i'm very near Romford

Before you assume that is the reason, please bear in mind that although you live near romford, you may not be attached to a romford UBR.

zaax · 11-12-2005, 06:00

Quote:

Originally Posted by IanUK

Absolutely correct, massive packet loss (50%) on most hops, and the pings were completely normal, but speeds were terrible as you can see.

It has (seemingly) returned to normal at the moment, but I won't hold my breath....

I was told by tech support that is was normal to have a 50% loss as so,e servers don't respond to trace routes

IanUK · 11-12-2005, 10:53

Quote:

I was told by tech support that is was normal to have a 50% loss as so,e servers don't respond to trace routes

I think thats right, but I never normally see it on traces, yesterday there was 50% loss or the word 'Err' on almost every hop, it looked awful and there was no throughput, it cleared up, and today so far is ok, but I'll wait and see what happens, things have been very bad in this area for the last week or so.

Ignition · 11-12-2005, 11:25

Ya connection was bad due to noise on the network, so loads of packet loss.

When pings got through they were of course good as there was no congestion but there would be tons of them being lost due to the lower level protocols that carry your data being corrupted - the Err on your ping responses was where pings were returned, but corrupted.

Nice to see I can do better than tech support without any of their tools or even seeing your connection beyond a speedtest. Doh.

---------- Post added at 10:25 ---------- Previous post was at 10:22 ----------

Quote:

Originally Posted by zaax

I was told by tech support that is was normal to have a 50% loss as so,e servers don't respond to trace routes

No it isn't, you should never see that degree of loss. The servers that don't respond at all should give a 100% loss, some 'servers' will give high ping results from time to time however no node should show 50% packet loss, this is almost certainly a fault. A 'server' that's so busy it can only respond at all to 50% of traceroutes is pushing it.

IanUK · 11-12-2005, 15:15

Big slowdown again now, less than 60k from anywhere and big time outs

No packet loss though...and pings are still good.

Isn't 10 meg great, well worth the effort..NOT

I wish it was still 3 meg, that was good all the time....

Chrysalis · 11-12-2005, 16:20

Ian try ringing tech support again and put it to them its noise on the network and you want it investigating.