Superhub : Superhub Connection down-time.

[MacmillaN]

My broadband connection was offline from around about 12:30am until just a few minutes ago, this is even with numerous router resets
Below is my Router specs upon returning back online.

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8307000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 299000000 Hz 315000000 Hz 323000000 HzLocked Locked Locked Locked Locked Locked Locked Locked10 5 6 7 8 9 11 12QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=171.3 dBmV 1.0 dBmV 1.1 dBmV 1.1 dBmV 0.6 dBmV 1.8 dBmV 1.0 dBmV 0.6 dBmV38.2 dB 38.2 dB 38.6 dB 38.4 dB 38.3 dB 38.2 dB 37.9 dB 37.5 dB


Upstream US-1 US-2 US-3 US-42.0 N/A N/A N/A41 N/A N/A N/A23600000 Hz N/A N/A N/ASuccess N/A N/A N/AQAM16 N/A N/A N/A5120000 N/A N/A N/A128 N/A N/A N/A58.0 dBmV N/A N/A N/A0 N/A N/A N/A0 N/A N/A N/A10 N/A N/A N/A0 N/A

Superhub just went offline again a few minutes ago...
Here are the logs from just after that moment.

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8275000000 Hz 267000000 Hz 283000000 Hz 291000000 Hz 299000000 Hz 307000000 Hz 315000000 Hz 323000000 HzLocked Locked Locked Locked Locked Locked Locked Locked6 5 7 8 9 10 11 12QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17-0.4 dBmV -0.5 dBmV -0.8 dBmV -1.4 dBmV 0.2 dBmV 0.1 dBmV 0.0 dBmV -0.7 dBmV38.2 dB 38.0 dB 38.2 dB 37.9 dB 38.2 dB 38.0 dB 37.8 dB37.5 dB

Upstream US-1 US-2 US-3 US-42.0 2.0 N/A N/A41 42 N/A N/A23600000 Hz 30200000 Hz N/A N/ASuccess Success N/A N/AQAM16 QAM16 N/A N/A5120000 5120000 N/A N/A128 128 N/A N/A45.5 dBmV 46.0 dBmV N/A N/A0 0 N/A N/A0 0 N/A N/A26 26 N/A N/A0 0 N/A N/A

Thanks for your help!

[Stop It]

The Upstream on the first set of data was way out. Only 1 channel was locked and the one that did was way over at 58.0 dBmV.

The stats below that look normal.

I had a similar episode the other day. Could be either a random burst of noise on the line, a VM tech conducting maintenance on a cab, or the cab got a bit hot, making the line go a bit funny, the Superhub could have had a funny turn etc.

Keep an eye on things, once the line is stabilised, reboot the Superhub once more (I have had times where after line hiccups the Superhub would be very slow until a reboot). If things don't stabilise, it may be worth posting on the VM forum or ringing 150.

Of course, before that have you checked VM service status to check for any local faults?

[General Maximus]

chances are they were doing some sort of maintenance or upgrades which is why you had the outage. Your downstream and upstream power levels are pretty much perfect now.