PDF attachments in email

johnmc · 13-04-2015, 14:55

Hi,
My employer sends payslips as PDF files to my VM email.

When I try to open it I get
"Whoops!
There was a problem while previewing this document."

The Download button doesn't work.

Properties shows "Unknown protocol".

Any assistance gratefully received.

Mick Fisher · 13-04-2015, 15:06

Try downloading then open with a viewer such as Foxit Reader.

arcimedes · 13-04-2015, 15:06

Message posted by VM on the VM forums

(I'm sorry for the inconvenience this fault is causing you. We're aware of the issues and we're working hard to get it resolved as soon as possible. You can track the progress by checking our Service Status page and looking for fault ticket F003611621. )

BenMcr · 13-04-2015, 15:18

Unfortunately at present the only solution it is to use an email client to download the email and open the attachment from there.

johnmc · 13-04-2015, 19:31

Thanks, all.

Appreciated.