13-01-2014, 22:18
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#1
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Inactive
Join Date: Jan 2004
Location: Nuneaton
Services: Broadband Up to 100Mb ~ TV Mix & TiVo 1Tb ~ Phone: Talk More Anytime
Posts: 1,057
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No V+ Service in CV11
My V+ service appears not to be working, if I push the V+ button! I get the message "It looks like you're having some trouble with this service"
Is anyone else having this problem?
Nothing on the service status page
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13-01-2014, 22:21
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#2
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,284
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Re: No V+ Service in CV11
Quote:
Originally Posted by progers
My V+ service appears not to be working, if I push the V+ button! I get the message "It looks like you're having some trouble with this service"
Is anyone else having this problem?
Nothing on the service status page
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Have you tried re-booting it? If that doesn't work, you need to call Customer services.
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13-01-2014, 22:22
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#3
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Inactive
Join Date: Jan 2004
Location: Nuneaton
Services: Broadband Up to 100Mb ~ TV Mix & TiVo 1Tb ~ Phone: Talk More Anytime
Posts: 1,057
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Re: No V+ Service in CV11
Tried rebooting twice, no joy
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13-01-2014, 22:25
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#4
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,284
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Re: No V+ Service in CV11
Quote:
Originally Posted by progers
Tried rebooting twice, no joy
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Looks ike you need to make a phone call, then...
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14-01-2014, 08:40
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#5
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: No V+ Service in CV11
Sounds like a hdd failure
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14-01-2014, 09:45
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#6
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Inactive
Join Date: Jan 2004
Location: Nuneaton
Services: Broadband Up to 100Mb ~ TV Mix & TiVo 1Tb ~ Phone: Talk More Anytime
Posts: 1,057
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Re: No V+ Service in CV11
Phoned CS, they reset the service and box rebooted, didn't make any difference.
Turned box off, disconnected input b/b cable, left for 30 secs, reconnected and turned on and now working! I must admit I thought it was the hdd.
Will call CS to see if they think it's worth the engineer coming out - we did have a repullesd recently which made a Hugh difference to the b/b signal level so that may be a problem for the V+
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15-01-2014, 11:56
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#7
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,284
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Re: No V+ Service in CV11
Quote:
Originally Posted by progers
Phoned CS, they reset the service and box rebooted, didn't make any difference.
Turned box off, disconnected input b/b cable, left for 30 secs, reconnected and turned on and now working! I must admit I thought it was the hdd.
Will call CS to see if they think it's worth the engineer coming out - we did have a repullesd recently which made a Hugh difference to the b/b signal level so that may be a problem for the V+
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Sorry I didn't make it clear, but pulling the plug out is always worth a try with these problems. Re-booting by pressing the button on the box sometimes works, but not always. I think what you did was as good as pulling the plug out! Glad you're back up and running. 
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