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VM on Watchdog for being wasteful on 3/12/12.
VM were on watchdog yesterday for wasting time, money and paper.
They have been sending mailshots to encourage households to subscribe to VM.
Nothing wrong with this, but these are people who either live in a non cabled area or are already existing customers.
The sensible thing to have done would have been to run a 'data match' between the various databases beforehand.
They have repeatedly told staff about this, but they have continually ignored requests to stop this wastefulness. In one case after calling them to stop a woman was asked for her name. All that happened was that they continued, but instead of being addressed to "The householder", they included her name!!!
To add insult to injury, they have been running a corporate video that spouts on about how they hate wasting paper and have made inroads in reducing it's usage.
One of these ways is to introduce paperless bills. At first this gave you a discount, but now it costs one an extra £1.75 for each bill.
They were even charging an elderly man, with no internet, for receiving paper bills, even though he had no alternative!
I think that it's ridiculous that people have had to resort to contacting a TV programme to resolve the above issues.
What do others think?
Have you or anyone you know experienced any such behaviour by VM?
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