100M : Constant Drops While Gaming

[Mechanicus]

Hello. I am on the 100mb connection (doubled 50mb), an I am having some problems.

Today I decided to buy a game, The Secret World. I went online, checked some websites, and bought a digital download. I then downloaded the game (14gb) with no issues.

But whenever I play, it seems like my connection dies. I can play for about 5-10 minutes, then I lose connection entirely, cannot browse websites or anything.

I have to turn off the superhub, wait a bit, then turn it on. Once it's booted up, the connection seems fine, I can surf and download at full speed. But once I try and play my new game it goes bad again

Here are my stats from the last time the connection went down. Everything looks normal to me, but I couldn't use the internet at all.

Date Time Error Number Error Description
03/08/2012 15:16:39 2436694078 TOD established
03/08/2012 15:16:39 68000300 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.1;CM-VER=3.0;
03/08/2012 15:16:16 2436694074 CMTS DCC 323000000 MHz
03/08/2012 14:01:39 68000600 TFTP failed - configuration file NOT FOUND;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;
29/07/2012 23:03:00 2436694074 CMTS DCC 283000000 MHz
29/07/2012 13:33:10 84000400 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.1;CM-VER=3.0;
28/07/2012 06:34:11 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Time Not Established 68000200 DHCP FAILED - Request sent, No response;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Time Not Established 68000100 DHCP FAILED - Discover sent, no offer received;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Time Not Established 68000300 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;

odem Initialisation Stage Status
Downstream Acquisition Locked
Primary Frequency 323000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 17:16:36
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 0, 0, 0, 0
Internet Connection IP Address Status
WAN IP Address 86.27.55.147
Lease Time Remaining 5 days 19:47:09
Expiry Thu 09 Aug 13:03
Current Network Time Fri 03 Aug 17:16
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 96 323000000 Hz QAM256 7.3 dBmV 42.8 dB 328 145
Locked 91 283000000 Hz QAM256 6.8 dBmV 43.9 dB 100 0
Locked 92 291000000 Hz QAM256 5.7 dBmV 43.3 dB 99 0
Locked 93 299000000 Hz QAM256 4.8 dBmV 43.0 dB 119 9
Locked 94 307000000 Hz QAM256 4.8 dBmV 43.2 dB 123 13
Locked 95 315000000 Hz QAM256 6.5 dBmV 42.5 dB 74 13
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 1 45800000 Hz ATDMA 36.0 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

[General Maximus]

Something dodgy is going on with the connection to the CMTS. I cant say whether it is the shubs fault or a network issue because the config file it is trying to download through tfpf doesnt hit the internet, it is off a seperate maintenance network. Your power levels are fine. I would give tech support a ring and tell them you want a new modem sending out and if that doesnt work then you want an engineer round.

Btw, you need to be careful downloading games and stuff during the day, there is a 20gb limit between 10-1600 and 10gb limit between 1600-2100 and if you go over that your ass gets stm'd which wont help your gaming.

[vmfriend]

If he hits STM his speed would be reduced to 50% ?

This would be 50mb if on 100mb, I am pretty sure 50mb is fine for gaming ;-)

[Mechanicus]

Originally Posted by General Maximus

Something dodgy is going on with the connection to the CMTS. I cant say whether it is the shubs fault or a network issue because the config file it is trying to download through tfpf doesnt hit the internet, it is off a seperate maintenance network. Your power levels are fine. I would give tech support a ring and tell them you want a new modem sending out and if that doesnt work then you want an engineer round.

Btw, you need to be careful downloading games and stuff during the day, there is a 20gb limit between 10-1600 and 10gb limit between 1600-2100 and if you go over that your ass gets stm'd which wont help your gaming.

Ok cheers for the info. I have tried again, and this time I played for about an hour before stopping, no problems at all with my connection. Maybe it was a one-off issue, I'll leave it for now and try a new modem if it happens again.

Also thanks for the info about the limits. I think it's very bad that Virgin managed to change the terms of their packages and not notify anyone. I probably would have stayed with them, but I've been through this before with another company and it was a real hassle.

I only decided to get TSW because there is about a month before Guild Wars 2, then another month before Borderlands 2, and another month before Assassins Creed 3. Lots of wait time between my preorders

[General Maximus]

Originally Posted by vmfriend

If he hits STM his speed would be reduced to 50% ?

This would be 50mb if on 100mb, I am pretty sure 50mb is fine for gaming ;-)

I know but I wanted to mention it because someone else mentioned a couple of days ago that as soon as they were stm'd they couldn't get more than 1mbit

Perhaps they were confusing STM with P2P shaping? (I don't recall the thread/post).

[sollp]

Originally Posted by Mechanicus

Hello. I am on the 100mb connection (doubled 50mb), an I am having some problems.

Today I decided to buy a game, The Secret World. I went online, checked some websites, and bought a digital download. I then downloaded the game (14gb) with no issues.

But whenever I play, it seems like my connection dies. I can play for about 5-10 minutes, then I lose connection entirely, cannot browse websites or anything.

I have to turn off the superhub, wait a bit, then turn it on. Once it's booted up, the connection seems fine, I can surf and download at full speed. But once I try and play my new game it goes bad again

Here are my stats from the last time the connection went down. Everything looks normal to me, but I couldn't use the internet at all.

Date Time Error Number Error Description
03/08/2012 15:16:39 2436694078 TOD established
03/08/2012 15:16:39 68000300 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.1;CM-VER=3.0;
03/08/2012 15:16:16 2436694074 CMTS DCC 323000000 MHz
03/08/2012 14:01:39 68000600 TFTP failed - configuration file NOT FOUND;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;
29/07/2012 23:03:00 2436694074 CMTS DCC 283000000 MHz
29/07/2012 13:33:10 84000400 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.1;CM-VER=3.0;
28/07/2012 06:34:11 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Time Not Established 68000200 DHCP FAILED - Request sent, No response;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Time Not Established 68000100 DHCP FAILED - Discover sent, no offer received;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Time Not Established 68000300 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:b0:5d:06:5a:bc;CMTS-MAC=00:30:b8:d1:52:50;CM-QOS=1.0;CM-VER=3.0;

odem Initialisation Stage Status
Downstream Acquisition Locked
Primary Frequency 323000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 17:16:36
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 0, 0, 0, 0
Internet Connection IP Address Status
WAN IP Address 86.27.55.147
Lease Time Remaining 5 days 19:47:09
Expiry Thu 09 Aug 13:03
Current Network Time Fri 03 Aug 17:16
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 96 323000000 Hz QAM256 7.3 dBmV 42.8 dB 328 145
Locked 91 283000000 Hz QAM256 6.8 dBmV 43.9 dB 100 0
Locked 92 291000000 Hz QAM256 5.7 dBmV 43.3 dB 99 0
Locked 93 299000000 Hz QAM256 4.8 dBmV 43.0 dB 119 9
Locked 94 307000000 Hz QAM256 4.8 dBmV 43.2 dB 123 13
Locked 95 315000000 Hz QAM256 6.5 dBmV 42.5 dB 74 13
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 1 45800000 Hz ATDMA 36.0 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

The downstream levels are a little high and the upstream is to low at 36dBmv this need sorting. Some pre+Post errors as well. The Upstream SNR is low as well you a Service visit to determine the installation is good and if is ok the referring to networks to check out forward and return levels

I can see that you Download and upload alot everyday

[General Maximus]

Power levels are fine the pre and post RS errors are a bug in the firmware and cannot be relied on

[sollp]

Originally Posted by General Maximus

Power levels are fine the pre and post RS errors are a bug in the firmware and cannot be relied on

Well the downstream levels are a little high and the upstream is to low so needs attention

[General Maximus]

no they are not, anything below 7 is good for downstream and anything above 33 is good for upstream. I would only be worried about the upstream power if he lived a million miles away from the cab.

If you want to settle the arguement (op) buy one of these and we'll see if it makes any difference:

http://www.ebay.co.uk/itm/forward-pa...item2a2061a632

edit: I have just remembered that the shub can only tollerate something like a total of 33db across all the channels it is using otherwise it dies. While each channel is within spec cumulatively they are too high so I defo recommend buying that attentuator to see if it helps. Apologies to sollp, you was right in a round about way.

[vmfriend]

Originally Posted by General Maximus

I know but I wanted to mention it because someone else mentioned a couple of days ago that as soon as they were stm'd they couldn't get more than 1mbit

Someone on 100mb got throttled to 1mb ?

Can you point me in the direction of the post please ?

[General Maximus]

absolutely, hang on a sec

Edit: I stand corrected, it 1.1mb/sec = ~10mbits

http://www.cableforum.co.uk/board/12/33689013-stm.html

[ferretuk]

Originally Posted by General Maximus

absolutely, hang on a sec

Edit: I stand corrected, it 1.1mb/sec = ~10mbits

http://www.cableforum.co.uk/board/12/33689013-stm.html

And I thought you were a scientist?

1.1MB/s is approx 10Mb/s

Less usefully of course:

1.1mB/s is approx 10mb/s

But I hope you didn't really mean 'milli'...

Always check your units...

Point of clarification - that was on Steam.

I have never had full speed on Steam, whilst half an hour later I have had full speed downloading stuff from work servers.

As I am sure you know, only getting 1.1MB/s Steam doesn't mean you only have 10Mb/s download speed restriction.

You actually stated in the following post

Bear in mind though that everyone else is hammering the steam servers as well so 1.1mb/sec isnt neccessarily VMs fault.

[General Maximus]

Originally Posted by Hugh

You actually stated in the following post

you arent related to carlwaring are you?