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Old 26-07-2012, 05:20   #1
Berbatov
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Virgin Media Upgrade
I'm on the 'L' 10Mb package with a Superhub. My question is, when Virgin media upgrade my area, will I get 20Mb or 30Mb (as I have a super-hub)?



If I get 20Mb after the upgrade, how much extra will I have to pay, if I decide to go for the 30Mb package? (I already have the Super-hub)


...I just have/want VM broadband...


Thanks
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Old 26-07-2012, 05:25   #2
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Re: Virgin Media Upgrade
10Mb will be going to 30Mb if you already have a superhub...
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Old 26-07-2012, 05:31   #3
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Re: Virgin Media Upgrade
Quote:
Originally Posted by Dash: CF noob View Post
10Mb will be going to 30Mb if you already have a superhub...
I checked my online account and it says my upgrade speed will be 20Mb.

Will I have to call them when they upgrade my area???




Cheers
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Old 26-07-2012, 06:05   #4
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Re: Virgin Media Upgrade
which VM modem have you got?

Russ should be on soon
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Old 26-07-2012, 06:22   #5
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Re: Virgin Media Upgrade
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Originally Posted by thenry View Post
which VM modem have you got?

Russ should be on soon

I have the Super-hub - currently on 10Mb L package.
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Old 26-07-2012, 06:28   #6
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Re: Virgin Media Upgrade
Quote:
Originally Posted by Berbatov View Post
I have the Super-hub - currently on 10Mb L package.
Then you'll be upgraded to 30Mb.. Only those on L without a superhub will be upgraded to 20Mb.
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Old 26-07-2012, 06:33   #7
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Re: Virgin Media Upgrade
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Originally Posted by watzizname View Post
Then you'll be upgraded to 30Mb.. Only those on L without a superhub will be upgraded to 20Mb.

But why is my online account saying "upgrade speed will be 20Mb".



Is Branson playing games again???
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Old 26-07-2012, 06:40   #8
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Re: Virgin Media Upgrade
Quote:
Originally Posted by Berbatov View Post
But why is my online account saying "upgrade speed will be 20Mb".



Is Branson playing games again???
I'd guess it either hasn't been updated with the information that you have a superhub, or it just isn't working properly.. or maybe both?
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Old 26-07-2012, 06:43   #9
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Re: Virgin Media Upgrade
Quote:
Originally Posted by watzizname View Post
I'd guess it either hasn't been updated with the information that you have a superhub, or it just isn't working properly.. or maybe both?

Is the Configuration File for both the 30Mb upgrade and the 20Mb upgrade (if you don't have the Super-hub) the same?
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Old 26-07-2012, 07:50   #10
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Re: Virgin Media Upgrade
Quote:
Originally Posted by Berbatov View Post
Is the Configuration File for both the 30Mb upgrade and the 20Mb upgrade (if you don't have the Super-hub) the same?
No
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Old 26-07-2012, 17:46   #11
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Re: Virgin Media Upgrade
If I call VM, will I be able to get 30Mb today, even though my area has not been upgraded - should be done "by the end of August".


???
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Old 26-07-2012, 19:20   #12
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Re: Virgin Media Upgrade
Ring them and ask them ?
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Old 26-07-2012, 19:30   #13
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Re: Virgin Media Upgrade
I just called VM regarding the upgrade and they upgraded me to 30Mb for free, even though my area was being upgraded in August.
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Old 26-07-2012, 19:55   #14
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Re: Virgin Media Upgrade
Assume they tie you in for another 12mths ?
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Old 26-07-2012, 21:00   #15
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Re: Virgin Media Upgrade
Quote:
Originally Posted by vmfriend View Post
Assume they tie you in for another 12mths ?
No, because I already had the Super-hub.

---------- Post added at 20:00 ---------- Previous post was at 19:26 ----------

Can someone confirm, that my Configuration Page is correct for the 30Mb Upgrade.



General Configuration Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EU DOCSIS 3.0
Config File


Primary Downstream Service Flow SFID 41359
Max Traffic Rate 33000000 bps
Max Traffic Burst 3044 bytes
Min Traffic Rate 0 bps


Primary Upstream Service Flow SFID 24745
Max Traffic Rate 2058000 bps
Max Traffic Burst 8160 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 8160 bps
Scheduling Type BestEffort
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