30M : Fibre optic broadband - have i been conned??

[HarveyS]

Following on from previous post, I have just had old Virgin XL package (from about 3+ years ago) with old SD box and old broadband changed to new essentials package (which i beleive is 30m fibre optic?)

Anyway i performed a speed test yesterday on here and it only came in at about 10mb. I have just tested it now on this forum - average speed 5.2!

What really makes me think ive been conned is i was outside sorting out all the old cables that have been added and added to the house over the years! And the fibrecity grey box on the outside of house which i would have thought they would have run to? It only has 1 black cable into it (the feed from underground) and nothin out of it into the old brown box where the old virgin line is. The new superhub is connected up to the same coaxial cable as the TV which is connected outside to the OLD brown cable out of ground. Surely the superhub should be connected to the new grey fibrecity box??

Thanks;

Harvey

[boroboi]

For your speed issues, your power levels could be out of whack, if you post your cable modem config, we should be able to tell. If that's the case you'd expect an engineer visit after getting in contact with VM.

VM's TV and Internet both come down the same Coaxial cable from the green cabinet. VM's fibre usually goes to the cabinet, but in some cases it doesn't, it goes to an optical node which may be further away. Regardless, if you're getting crap speeds, then it doesn't matter what "box" it's connected to, it will usually be a power issue or a local issue.

[HarveyS]

Ok, thanks boroboi. How would i go about finding the modem's config settings o show you?

Just out of curiousity what is the grey box outside then? Or is fibrecity actually BT!? I am not sure who installed it, the mother in law signed for it when they asked permission to install it. I just always assumed it was Virgin!

[boroboi]

FibreCity im guessing are a FTTC VDSL service, did she have fibre broadband previously?

192.168.0.1 in your browser, login is admin - password is changeme

go to advanced options to the bottom of the main three selections.

Down the left, go to connection, it should show you power levels and your operating config, you can just copy paste the whole page to make it easier.

[HarveyS]

Thanks again boroboi.

here is a copy and paste of it:

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 38 55616000 Kbits/sec 306750000 Hz 2.5 dBmV 39.9 dB Hybrid
Locked QAM256 33 55616000 Kbits/sec 266750000 Hz 2.1 dBmV 40.2 dB Hybrid
Locked QAM256 34 55616000 Kbits/sec 274750000 Hz 1.7 dBmV 39.6 dB Hybrid
Locked QAM256 35 55616000 Kbits/sec 282750000 Hz 1.5 dBmV 39.9 dB Hybrid
Locked QAM256 36 55616000 Kbits/sec 290750000 Hz 0.9 dBmV 39.6 dB Hybrid
Locked QAM256 37 55616000 Kbits/sec 298750000 Hz 2.7 dBmV 40.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 50.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 5866
Max Traffic Rate 33000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 5865
Max Traffic Rate 2058000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Did a search for fibrecity, it seems it was a failed scheme to roll out fibre to the home to allow min 100mb up to 1gbit internet. It then had some fraud investigation, then bought out but still seems unclear whats happening with it!

[qasdfdsaq]

Originally Posted by HarveyS

And the fibrecity grey box on the outside of house which i would have thought they would have run to?

Virgin Media don't do fibre-optic service to consumers

Virgin Media has nothing to do with FibreCity.

---------- Post added at 16:16 ---------- Previous post was at 16:16 ----------

Originally Posted by HarveyS

Or is fibrecity actually BT!?

BT have nothing to do with FibreCity.

[boroboi]

Downstream power looks fine, upstream is on the high side but still within "tolerance" and wouldn't cause the issues you're describing. Just a quick question, wired or wireless?

It's possible that it's just local congestion.

It may be worth registering at www.community.virginmedia.com and starting a thread there. A VM forum tech will then be able to check over your connection and look over your line in more detail.

[qasdfdsaq]

Originally Posted by boroboi

FibreCity im guessing are a FTTC VDSL service, did she have fibre broadband previously?

FibreCity has nothing to do with FTTC VDSL.

FibreCity is a FTTH service.