V HD : "Free" upgrade to HD not free for all

[Taf]

Our standard box, the V HD Box, is HD ready which means you can watch our HD channels in spectacular HD.

http://shop.virginmedia.com/digital-...top-boxes.html

How much does V HD cost?

TV M+, TV L, TV XL

V HD activation Free

Monthly fee Included

http://shop.virginmedia.com/digital-...top-boxes.html

Existing customers who want to upgrade to a VHD box must take a quickstart installation for £20

http://shop.virginmedia.com/existing...de-to-vhd.html

So their standard box is the VHD box, so what is the V box? Substandard? Loyal longstanding customers with V boxes have to pay to get what is now the standard box!

Will they replace the V box with their standard box if it fails though?

[jb66]

Standard boxes get replaced with a samsung 2110 non hd box

---------- Post added at 14:13 ---------- Previous post was at 14:12 ----------

Not sure what your rant is, you can get one for £20 which is fair to pay for postage, you don't pay a monthly fee

[Taf]

But their blurb, all over the site, says their standard box is now the VHD.

[BenMcr]

Originally Posted by Taf

But their blurb, all over the site, says their standard box is now the VHD.

Yes, all over the SALES site for new customers.

When any existing customer took out their TV service they got whatever box(es) where the 'standard' box when it was installed.

If you now want to upgrade your box to get more features such as HD you can do so