V+ Ownership of V+ Boxes?

bluebrigade · 27-08-2011, 13:40

Am i right in thinking that the V+ boxes are only rented off of Virgin?

If that is the case when I purchased my V+ boxes at Â£99 a pop and have to hand them back then surely I would be entitled to some money back?

denphone · 27-08-2011, 13:44

Yes they still remain Virgin's property and you will get nothing back if you are leaving.

bluebrigade · 27-08-2011, 14:12

Quote:

Originally Posted by denphone

Yes they still remain Virgin's property and you will get nothing back if you are leaving.

So what was my purchase fee of Â£99 for if Virgin own it?

If that was the case then I should be able to get Tivo for free!

Mad

squealy · 27-08-2011, 14:15

That was an installation/activation fee. I seem to recall paying Â£75 myself a few years back, and that was a half-price offer.

Sirius · 27-08-2011, 14:16

Quote:

Originally Posted by bluebrigade

So what was my purchase fee of Â£99 for if Virgin own it?

If that was the case then I should be able to get Tivo for free!

Mad

Do they class it as an install fee

kop32 · 27-08-2011, 14:16

Quote:

Originally Posted by bluebrigade

So what was my purchase fee of Â£99 for if Virgin own it?

If that was the case then I should be able to get Tivo for free!

Mad

Welcome to the wonderful world of Virgin Media,depending on who reply's you will get numerous different answers as to why you were charged Â£99 for your V+ box's,and even more reasons if you ring VM IMHO.

denphone · 27-08-2011, 14:16

Quote:

Originally Posted by bluebrigade

So what was my purchase fee of Â£99 for if Virgin own it?

If that was the case then I should be able to get Tivo for free!

Mad

Well thats Virgin's policy and it has been that policy for as long as l know and remember one thing if Virgin,s boxes break down they repair it free of charge where Sky after the first year you have to pay for your repairs or buy a warranty off them.

Phone up retentions and you might be able to get a deal on the Tivo.

Peter_ · 27-08-2011, 14:36

If you leave the original Â£99 fee is non refundable as you paid that to get the box installed, I expect Ben will be able to add some more to this if he sees it.

jb66 · 27-08-2011, 15:16

It's an activation fee, or a warranty fee as I like to call it

Digital Fanatic · 27-08-2011, 17:15

Quote:

Originally Posted by bluebrigade

Am i right in thinking that the V+ boxes are only rented off of Virgin?

If that is the case when I purchased my V+ boxes at Â£99 a pop and have to hand them back then surely I would be entitled to some money back?

You are not entitled to a refund, it was an up front rental fee.

RobboEdin · 27-08-2011, 17:56

Quote:

Originally Posted by bluebrigade

Am i right in thinking that the V+ boxes are only rented off of Virgin?

If that is the case when I purchased my V+ boxes at Â£99 a pop and have to hand them back then surely I would be entitled to some money back?

It is you who has assumed that you have purchased the equipment. Nowhere on the Virgin Media website is purchase or buy or sell used. In fact, the website clearly states that the V+ remains the property of Virgin Media.

essjay · 27-08-2011, 21:50

From what I can remember if you paid the Â£99 they would wavier the Â£10 a month rental fee

Bofrok · 27-08-2011, 22:10

Quote:

Originally Posted by RobboEdin

It is you who has assumed that you have purchased the equipment. Nowhere on the Virgin Media website is purchase or buy or sell used. In fact, the website clearly states that the V+ remains the property of Virgin Media.

Unfortunately they do use "buy" - see http://shop.virginmedia.com/bundles.html In big letters "Six months half price plus free installation with selected bundles. Buy any two get Â£30 off. Buy any three get Â£60 off." Click "Find out more" and you get "Buy online and get Â£xx off your first bill " depending on the bundle.

Like yourself I know it's rental have been with them long enough but I think the wording should be changed.

Digital Fanatic · 27-08-2011, 22:48

Quote:

Originally Posted by Bofrok

Unfortunately they do use "buy" - see http://shop.virginmedia.com/bundles.html In big letters "Six months half price plus free installation with selected bundles. Buy any two get Â£30 off. Buy any three get Â£60 off." Click "Find out more" and you get "Buy online and get Â£xx off your first bill " depending on the bundle.

Like yourself I know it's rental have been with them long enough but I think the wording should be changed.

but does it say "buy a V+HD box" though? buying a bundle is totally different.

In fact on the TiVo bundles it says quite clearly: "Â£49.95 one-off
activation fee"

and in the T&C's "Equipment remains property of Virgin Media."

Peter_ · 27-08-2011, 23:10

Quote:

Originally Posted by Bofrok

Unfortunately they do use "buy" - see http://shop.virginmedia.com/bundles.html In big letters "Six months half price plus free installation with selected bundles. Buy any two get Â£30 off. Buy any three get Â£60 off." Click "Find out more" and you get "Buy online and get Â£xx off your first bill " depending on the bundle.

Like yourself I know it's rental have been with them long enough but I think the wording should be changed.

Unfortunately it also says this in the small print in the link you provide.

Quote:

V+HD: V+HD activation fee is Â£49.95 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Standard installation fee (Â£40) remains payable. HD activation fee of Â£49.95 only applies to first V+HD Box. For second and subsequent V+HD Boxes, V+HD activation is charged at Â£99.95 per V+HD Box. V+HD subscription is included with TV size XL or Â£5 a month with TV size M, TV size M+ (Starter) and TV size L. Existing customers who do not wish to keep their SD box must pay a Â£49.95 V+HD activation fee for a V+HD box. HD TV set required and V+HD box connected with HDMI cables required for HD channels. V+ HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD Box remains the property of Virgin Media. Channels may be subject to change, regional variations. Equipment remains property of Virgin Media. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD , Sky Sports 4 HD and Sky Movies Classic HD are not included; Sky Movies Premiere +1 not available in HD. Â£7 per set-top box.

It also states this in the Terms and Conditions. http://shop.virginmedia.com/the-legal-stuff/terms-and-conditions-for-cable-services.html#equipment

Quote:

Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your home.