Speed and ping way low today DN35

[JPAC]

0.37Mb/s dl, 0.365Mb/s up and ping is 1017ms, anyone else? 10Mb/s normally.

[craigj2k12]

That ping isn't low

[JPAC]

Fixed itself after a modem reboot and computer restart.

And it just got worse;

[craigj2k12]

modem stats?

[JPAC]

Getting different speeds each time at the moment, strange;

[pip08456]

Modems stats?

[JPAC]

Originally Posted by pip08456

Modems stats?

?

[craigj2k12]

http://192.168.100.1

click on the links 'downstream' and 'upstream' and copy and paste the info from there

[JPAC]

Stats;

Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : removed
Serial Number : removed
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 195
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 10.5 dBmV
Downstream SNR : 39.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 44.7 dBmV
Upstream Mini-Slot Size : 4

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 1072000
Maximum Upstream Channel Burst : 8160
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

[craigj2k12]

Originally Posted by JPAC

Stats;

Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : removed
Serial Number : removed
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 195
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 10.5 dBmV
Downstream SNR : 39.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 44.7 dBmV
Upstream Mini-Slot Size : 4

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 1072000
Maximum Upstream Channel Burst : 8160
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

downstream power quite high, should be causing any problems though. The upsteam modulation is on QPSK which indicated a problem network side, buts thats about all I can see from those stats

[pip08456]

Downstream power level; is too high, you need a tech out to adjust it.

[JPAC]

I read 'Ambit 256 modem is spec'd for downstream in the range -15 to +15 dBmv', this is the modem I have here.

The little green graph on the Speedtest is all over the place, not steady like it used to be, ie it's spiky.Makes me wonder if someone has been in the street cabinet again, the phone side was disconnected recently.

[pip08456]

As you know better feel free to ignore my post.

[JPAC]

Originally Posted by pip08456

As you know better feel free to ignore my post.

I was copying and pasting that info while you posted, hadn't seen your post before I posted that. I appreciate your help.
Latest test graph;

[craigj2k12]

just ring virgin, i think pip is resorting to alcoholism at the moment he is having mood swings like a pregnant woman. either way you will need to ring virgin, then they will tell you if there is an area fault or a power level problem