Virgin Media Internet Security

dex77 · 05-05-2011, 18:53

Hope I'm in the right place.... I have a friend who has had problems with his computer. Some how he ended up with trojan. At the moment he has Virgin Media Security not sure which one but he said it came free with his broadband. It was unable to deal with the trojan. Is this security software any good or should he install some thing free like Avast or AVG?

General Maximus · 05-05-2011, 18:59

Quote:

Originally Posted by dex77

Hope I'm in the right place.... I have a friend who has had problems with his computer. Some how he ended up with trojan. At the moment he has Virgin Media Security not sure which one but he said it came free with his broadband. It was unable to deal with the trojan. Is this security software any good or should he install some thing free like Avast or AVG?

neither dude, as the saying goes "you pay for what you get"

craigj2k12 · 05-05-2011, 19:08

i find AVG to be pretty good, but nothing clears out nasties like a format & clean install of windows

dex77 · 05-05-2011, 19:30

Quote:

Originally Posted by craigj2k11

i find AVG to be pretty good, but nothing clears out nasties like a format & clean install of windows

If everything else fails that's what he'll probably have to do!.. but in the meantime he's done a systems restore hoping that will sort thing out. I'll find out tomorrow at work if he has removed it.

pip08456 · 05-05-2011, 19:34

Downlaod and run the free version of Malwarebytes

Nopanic · 05-05-2011, 19:38

er.. I'm torn here .. I work for VM so if I say anything against VMS it looks bad, but then I'm a computer person, so I have my own opinions ..

The current VMS is a bit .. lumpy .. As above you really do get what you pay for and I would recommend

http://anti-virus-software-review.to...tml?cmpid=4558

you work it out for yourself

craigj2k12 · 05-05-2011, 19:50

Quote:

Originally Posted by Nopanic

er.. I'm torn here .. I work for VM so if I say anything against VMS it looks bad, but then I'm a computer person, so I have my own opinions ..

The current VMS is a bit .. lumpy .. As above you really do get what you pay for and I would recommend

http://anti-virus-software-review.to...tml?cmpid=4558

you work it out for yourself

i dont work for VM, and therefore dont mind slagging off their software, its a POS

General Maximus · 05-05-2011, 20:28

Quote:

Originally Posted by dex77

he's done a systems restore hoping that will sort thing out

system restores dont remove viruses/torjans/worms

dex77 · 05-05-2011, 20:35

Quote:

Originally Posted by General Maximus

system restores dont remove viruses/torjans/worms

I'll ask him tomorrow if he still has the trojan. If he has I will get him to download malware-bytes. I can't understand why a company like Virgin Media have a crappy anti-virus security software. If they can't do it properly then don't do it at all.

General Maximus · 05-05-2011, 20:43

the same could be said for a lot of stuff VM do *cough* superhub. At the end of the day it looks good when they say you get a tonnes of free crap with your BB package because customers just think it saves them money and at the end of the day that is what Virgin go for in their multi-service package advertising.

craigj2k12 · 05-05-2011, 20:54

Quote:

Originally Posted by General Maximus

system restores dont remove viruses/torjans/worms

they do if you restore the system to a date before the nasties are present

Nopanic · 06-05-2011, 07:14

Quote:

Originally Posted by dex77

I'll ask him tomorrow if he still has the trojan. If he has I will get him to download malware-bytes. I can't understand why a company like Virgin Media have a crappy anti-virus security software. If they can't do it properly then don't do it at all.

VMS is created by http://www.radialpoint.com and the Anti virus is based on the Kaspersky engine, I think.

pip08456 · 06-05-2011, 09:06

Yes, it is the Kaspersky engine for about the past 2 yrs, previously it was BitDefender IIRC.

AndyCalling · 06-05-2011, 16:13

Since all MS Windows XP/Vista/7 owners have already paid for Microsoft Security Essentials I don't see why they would install a free killer. It gets great reviews and doesn't seem to slow the system down or cause the problems other killers often do. It also deals with adware as a bonus. If MS can't remove a virus from their own OS then you're probably stuffed as no-one else knows Windows as well as they must.

roughbeast · 06-05-2011, 16:26

I use Spyhunter 4 as a last line of defence if my regular AV software lets something through. It has never failed me. It will even remove nasties from your boot sector. It will cost you though. Â£25.00 HERE

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Quote:

Originally Posted by Milambar

The best improvement to a PC's performance, is the removal of VMS. Just saying.

As for a virus/trojan, the only way to be 100% sure that its gone, is a reinstall of the OS from clean sources. However, for most people, Malwarebytes does an excellent job of cleaning a system. I've found the free version of Malwarebytes able to remove stuff that my full, paid-for version of KIS2011 can't.

I have never used Malwarebytes, but you are right, it gets good reviews.

I also agree with what you say about VMS, even its improved version. Like many I just use MS Security Essentials and then have something really robust ready to run, just in case. SpyHunter is my preference.