Insane problems with internet/tv today (50mb)

Snooow · 23-02-2010, 13:26

Today I've noticed my TV keeps freezing, I log onto the computer and keep on to check whats up, I noticed I'm getting millions of correctable/uncorrectable codewords, then my line just dies with T3/T4 errors appearing, my power levels go haywire, even going as far as -28.42 before randomly locking to one download channel, eventually my modem just completely freezes and I'm forced to reboot losing what I originally had.

TV/Internet has died as I write this, currently showing

DS-1 DS-2 DS-3 DS-4
Frequency N/A N/A N/A N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) N/N/N N/N/N N/N/N N/N/N
Channel Id N/A N/A N/A N/A
Modulation N/A N/A N/A N/A
Symbol Rate
(Msym/sec) N/A N/A N/A N/A
Interleave Depth N/A N/A N/A N/A
Power Level
(dBmV) N/A N/A N/A N/A
RxMER
(dB) N/A N/A N/A N/A
Correctable
Codewords N/A N/A N/A N/A
Uncorrectable
Codewords N/A N/A N/A N/A

Now it's showing(after reboot)

Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 12.13 12.41 12.12 12.90
RxMER
(dB) 37.94 38.26 38.26 38.98
Correctable
Codewords 331 570 444 530
Uncorrectable
Codewords 9455 8528 8446 8409

Upstream(Thing is, this is useless as ive had to physically reboot the modem to try and get online losing all the stats, this was posted after the last reboot, but the upstream levels have dropped to as low as 29, I've had as bad as 35 T3 timeouts in one day..)

Had 9 T3 Timeouts before posting this.

Channel Type 1.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 47400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 38.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 9 0 0 0
T4 Timeouts 0 0 0 0

Event Logs(Sorry not posting full as it'l take ages to edit mac out)

Tue Feb 23 11:40:55 2010 Tue Feb 23 11:40:55 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 13:56:22 2010 Tue Feb 23 13:57:05 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 13:57:10 2010 Tue Feb 23 13:57:18 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 13:57:41 2010 Tue Feb 23 13:57:41 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 13:58:31 2010 Tue Feb 23 13:58:31 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 13:58:52 2010 Tue Feb 23 13:58:52 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 13:59:11 2010 Tue Feb 23 13:59:11 2010 Warning (5) MDD message timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 14:07:52 2010 Tue Feb 23 14:07:52 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 14:08:18 2010 Tue Feb 23 14:08:18 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 14:10:21 2010 Tue Feb 23 14:10:23 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 23 14:10:59 2010 Tue Feb 23 14:10:59 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Image to show how severe my problem is

This keeps happening, my internet dies, my tv freezes for moments or completely for a little while, its only just started today, what could cause this? Please help. I've been on the 50mb tier since it came out and have not had problems this severe before.

Ignitionnet · 23-02-2010, 14:04

Call Virgin you've an issue affecting your downstream path given it's killing your TV as well and there's probably nothing you can do about it. Might be an area fault which they might advise you of.

Peter_ · 23-02-2010, 14:16

As Iggi says call support as you will need an engineer

50Mb support line number 0800 052 0431