31-12-2009, 13:09
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#1
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Inactive
Join Date: Sep 2007
Location: wolverhampton
Age: 48
Services: Sky hd
Posts: 191
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disney cinemagic
ive just rang virgin to ask why i have been charged for the channel and was told it was only free for december is this true or are they trying to pull a fast one on me.as i read it it was free for good if you got sky movies.
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31-12-2009, 13:49
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#2
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: disney ciniemagic
Quote:
Originally Posted by LEE1
ive just rang virgin to ask why i have been charged for the channel and was told it was only free for december is this true or are they trying to pull a fast one on me.as i read it it was free for good if you got sky movies.
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There does seem to be a bit of confusion over this....
Click Me!
Quote:
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The leading cable broadband provider operating in the United Kingdom, Virgin Media is obviously shining in the Christmas market by offering free Disney Cinemagic channel to all of its customers that sign up for the Sky Movies 1 and 2
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I can't find a press release from Virgin Media though...
---------- Post added at 12:42 ---------- Previous post was at 12:39 ----------
See also....
Click Me!
Quote:
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Virgin Media is offering a new deal for digital TV customers this Christmas. To promote the sales of Sky Movies subscriptions, Disney Cinemagic will be available at no extra cost for all Virgin Media digital TV customers who subscribe to Sky Movies 1 and 2, from today.
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---------- Post added at 12:49 ---------- Previous post was at 12:42 ----------
Nothing to state it's inclusive on the VM website though or ANY official VM sources???
Click Me!
I've not heard anything internally either come to think of it??
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31-12-2009, 14:27
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#3
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cf.mega poster
Join Date: Jun 2003
Posts: 9,019
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Re: disney ciniemagic
It is a permanent change, to align ex-TW users with ex-NTL. A billing correction should be automatically applied for people who previously subscribed to Cinemagic if they also subscribe all Sky Movies channels. Perhaps that correction hasn't gone through yet and will be on next month's bill.
Note Cinemagic isn't free if you only subscribe to some of the Sky Movies channels.
Digital Fanatic: PM coming your way.
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31-12-2009, 14:33
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#4
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Inactive
Join Date: Sep 2008
Posts: 3,375
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Re: disney ciniemagic
Yes, but the OP wouldn't have got it unless he subscribed to it in the first place.
OP, when you subscribed to the channel, what did they tell you the price would be?
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31-12-2009, 14:48
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#5
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: disney ciniemagic
Quote:
Originally Posted by spiderplant
It is a permanent change, to align ex-TW users with ex-NTL. A billing correction should be automatically applied for people who previously subscribed to Cinemagic if they also subscribe all Sky Movies channels. Perhaps that correction hasn't gone through yet and will be on next month's bill.
Note Cinemagic isn't free if you only subscribe to some of the Sky Movies channels.
Digital Fanatic: PM coming your way.
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Cheers!  ... I thought I was going mad... I was sure I'd seen something about it, but then couldn't find an external link about it..
I think the OP may of had it as a stand alone channel and it should have been removed.
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31-12-2009, 16:22
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#6
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Inactive
Join Date: Sep 2007
Location: wolverhampton
Age: 48
Services: Sky hd
Posts: 191
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Re: disney ciniemagic
Quote:
Originally Posted by Flyboy
Yes, but the OP wouldn't have got it unless he subscribed to it in the first place.
OP, when you subscribed to the channel, what did they tell you the price would be?
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we payed £5 a month as a standalone channel before. i am on the vip package so get all movie channels.
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31-12-2009, 16:27
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#7
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Guest
Location: Luton
Services: Big Kahuna, Phone XL, Boxnation
Posts: n/a
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Re: disney ciniemagic
I am confused by the nature of this channel being free?
For the last 8 or so months I have been watching this channel without paying any additinal charge, when I queried VM they said it was a promotional offer.
At times VM are so secretive with their offers, you don't know you have been offered one.
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01-01-2010, 13:48
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#8
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Inactive
Join Date: Sep 2008
Posts: 3,375
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Re: disney ciniemagic
Quote:
Originally Posted by LEE1
we payed £5 a month as a standalone channel before. i am on the vip package so get all movie channels.
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If you are on VIP, Cinemagic is already included in the package. Have you checked you discount package. On your bill, all items are charged at heir full price and the discount is deducted at the end.
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01-01-2010, 17:15
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 9,019
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Re: disney ciniemagic
Quote:
Originally Posted by LEE1
we payed £5 a month as a standalone channel before. i am on the vip package so get all movie channels.
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You should get a bill adjustment. I'm not sure when they are doing it, so I suggest you wait until the next bill and ring again if you haven't been refunded
Quote:
Originally Posted by mlayzell
I am confused by the nature of this channel being free? For the last 8 or so months I have been watching this channel without paying any additinal charge
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You must be in an ex-NTL area. The recent change brings ex-TW into line.
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01-01-2010, 19:40
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#10
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Guest
Location: Luton
Services: Big Kahuna, Phone XL, Boxnation
Posts: n/a
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Re: disney ciniemagic
Quote:
Originally Posted by spiderplant
You must be in an ex-NTL area. The recent change brings ex-TW into line.
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Yes I am, so what is the combination that makes this channel free then as I am not on the VIP pack. I am on LX TV pack and Sky Sports & Movies channels?
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01-01-2010, 19:50
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#11
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cf.mega poster
Join Date: Jun 2003
Posts: 9,019
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Re: disney cinemagic
It's a freebie if you have the full Sky Movies pack.
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02-01-2010, 17:48
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#12
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Inactive
Join Date: Sep 2008
Posts: 3,375
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Re: disney cinemagic
The movies are part of the VIP package.
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04-01-2010, 10:22
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#13
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Inactive
Join Date: Sep 2007
Location: wolverhampton
Age: 48
Services: Sky hd
Posts: 191
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Re: disney cinemagic
all sorted it is free just got bill amended thanks for your help and happy new year to you all...
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04-01-2010, 11:44
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#14
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: disney cinemagic
Quote:
Originally Posted by LEE1
all sorted it is free just got bill amended thanks for your help and happy new year to you all...
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Good stuff... Happy New Year to you too Lee
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05-01-2010, 00:20
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#15
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Inactive
Join Date: Nov 2009
Location: Macclesfield
Age: 50
Services: Virgin
Posts: 230
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Re: disney cinemagic
I have the full Movies pack so does it come free with that? if not i will call virgin and get rid of it!!!!
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