08-01-2010, 08:58
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#1
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Inactive
Join Date: Oct 2005
Posts: 15
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Phone Not fixed
Had engineer out on 31 December, morning appointment, turned up at 4pm after 4 calls, and annouced that needed a cable pull and that someone would be out to see to it within 2 days, later told that no one would be out on 7tth and offered half price line rental for month, then get told yesterday that no one would be out to see to this now till 15th, not a very good service at all
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08-01-2010, 10:54
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#2
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Phone Not fixed
Quote:
Originally Posted by alanh
Had engineer out on 31 December, morning appointment, turned up at 4pm after 4 calls, and annouced that needed a cable pull and that someone would be out to see to it within 2 days, later told that no one would be out on 7tth and offered half price line rental for month, then get told yesterday that no one would be out to see to this now till 15th, not a very good service at all
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Are you in an area that is affected by severe weather?
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08-01-2010, 11:03
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#3
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Inactive
Join Date: Oct 2005
Posts: 15
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Re: Phone Not fixed
Yes, but the point I was trying to make is that after being really late for the original appointment i was promised a "fix within 2 days but now going to be 16 days
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08-01-2010, 11:27
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#4
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Phone Not fixed
Quote:
Originally Posted by alanh
Yes, but the point I was trying to make is that after being really late for the original appointment i was promised a "fix within 2 days but now going to be 16 days
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Tech shouldn't have said that to you.. it was New Years Eve! The re-pull would have been booked in. re-pulls usually take a couple of weeks to source as it's a 2 man job... now you've been delayed because of the weather.
Hope it gets sorted soon for you.
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08-01-2010, 11:57
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#5
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Inactive
Join Date: Oct 2005
Posts: 15
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Re: Phone Not fixed
And this is the second repull in the last 3 years and took 2 months last time
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20-01-2010, 10:56
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#6
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Inactive
Join Date: Oct 2005
Posts: 15
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Re: Phone Not fixed
Well had repull and didn't fix problem , so had engineer return yesterday (019/01/10) who promptly said, problem with the exeternal wiring to the building, so now have to wait yet another week (next appointment 27/01/10) really good service??????
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22-01-2010, 23:46
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#7
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Inactive
Join Date: Jan 2010
Location: Nottingham
Posts: 194
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Re: Phone Not fixed
oh dear thats bad 
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23-01-2010, 20:58
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#8
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Phone Not fixed
Quote:
Originally Posted by alanh
Well had repull and didn't fix problem , so had engineer return yesterday (019/01/10) who promptly said, problem with the exeternal wiring to the building, so now have to wait yet another week (next appointment 27/01/10) really good service??????
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Sorry to hear that alanh... make sure you speak to Customer Care once it's finally fixed to get a credit for loss of service.
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