Old Telewest Broadband box repositioned, no VOD services now!

luke.rimmer · 11-10-2009, 21:54

Virgin came out recently and added a V+ box where our original Telewest Broadband box was and moved the older box upstairs. We're on the largest package that they offer, and get all the VOD services.

On the box that was repositioned, however, VOD and tv-catchup does not work, and freezes saying 'please wait a moment' and 'your video is about to play'. Do I need to get in touch with Virgin and ask them to replace the old box, or is it something I'm doing wrong maybe?

Sorry to be a pain, if any one can help I;'ll be eternally grateful

!

---------- Post added at 21:54 ---------- Previous post was at 21:52 ----------

Sorry, forgot to say that it's a PACE box (don't know the model number) and it's from about 2001/2002 (I think!) - can you tell I don't know much about this sort of thing? :P

MovedGoalPosts · 11-10-2009, 21:57

It's for Virgin Media to fix the issue. It might well be the PACE STB, or it might be that they didn't quite get the cable connections correct.

Phone faults.

Peter_ · 12-10-2009, 06:26

It probably needs re provisioning so call to faults is required on 151 from a Virgin phone or 0845 454 1111 from any other phone.