Slow connection

Ciaran · 05-11-2008, 23:16

On the XL service my connection has been slow the last few days anyone else in Beflast have this issue?

Albie · 05-11-2008, 23:18

Yes mine has been slow all week.

Ciaran · 05-11-2008, 23:43

Just off the horn with VM tech support he told me to power down the modem for one hour, whilst on the phoned the rep told me to download a movie and see the transfer rate. Little did he know I was downloading a 1GB file from http://gamefiles.virginmedia.com/blueyondergames/.

Connected to <hidden>.belf.cable.ntl.com

05-11-2008, 23:46

Quote:

Originally Posted by Ciaran

Just off the horn with VM tech support he told me to power down the modem for one hour, whilst on the phoned the rep told me to download a movie and see the transfer rate. Little did he know I was downloading a 1GB file from http://gamefiles.virginmedia.com/blueyondergames/

I usually say power of the modem for about 10 seconds when I want the modem rebooted so i assume you spoke to our offshore colleagues.

Here is how to use the gamefiles site.

-------------------------------------------------------------

If you are a Virgin Media customer then the best speedtest is from the link below.

Have you tried going to this link to check your speeds http://gamefiles.virginmedia.com/

click on blueyondergames>demos>then click on at least 2 large files around 400/500 mb and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running > times them by 8 and you will get a truer download speed.

Remember to stop and delete the files.

i.e : 250kBps X 8 = 2MB, 500kBps X 8 = 4MB, 1250kBps X 8 = 10MB, 2500kBps X 8 = 20MB
-----------------------------------------------------------

Ciaran · 05-11-2008, 23:58

Yeah to be hones I have a server that is in the UK at the speeds from that are terribe also the speeds from the http://gamefiles.virginmedia.com/ are also slow topping out at 350k sec used Flashget to increase the speed went upto 401k sec.

---------- Post added at 22:56 ---------- Previous post was at 22:51 ----------

Oh, just downloaded a file of a Gige news with 100 connections up downloaded at full 20mbit so it seems like it is localised by the looks of things then again if we could all open 100 connections to servers our connection speed would be great.

---------- Post added at 22:58 ---------- Previous post was at 22:56 ----------

Downstream Lock : LockedDownstream Channel Id : 4Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/sec

Upstream Lock : LockedUpstream Channel ID : 4Upstream Frequency : 37500000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 49.0 dBmVUpstream Mini-Slot Size : 2
Downstream Interleave Depth : taps32Increment4Downstream Receive Power Level : 0.3 dBmVDownstream SNR : 40.2 dB

06-11-2008, 00:03

Quote:

Originally Posted by Ciaran

Downstream Lock : LockedDownstream Channel Id : 4Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/sec

Upstream Lock : LockedUpstream Channel ID : 4Upstream Frequency : 37500000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 49.0 dBmVUpstream Mini-Slot Size : 2
Downstream Interleave Depth : taps32Increment4Downstream Receive Power Level : 0.3 dBmVDownstream SNR : 40.2 dB

Normal for an NTL connection, what does your config say.

Ciaran · 06-11-2008, 00:05

Quote:

Originally Posted by whydoIneedatech

Normal for an NTL connection, what does your config say.

Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

06-11-2008, 00:08

Quote:

Originally Posted by Ciaran

Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Well you should be getting 20MB, try Tech Support.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
--------------------------------------------------------------------

Ciaran · 06-11-2008, 00:13

I am getting 20MB on the newsgroups but on normal sites which 3 days ago were maxing me out I am now getting 150k sec ie the site I posted above (http://gamefiles.virginmedia.com/blueyondergames/) everything there was maxing me out right away now it gets 250-300k sec

Also phoned tech support spoke to some Indian dude

06-11-2008, 00:15

Quote:

Originally Posted by Ciaran

I am getting 20MB on the newsgroups but on normal sites which 3 days ago were maxing me out I am now getting 150k sec ie the site I posted above (http://gamefiles.virginmedia.com/blueyondergames/) everything there was maxing me out right away now it gets 250-300k sec

Also phoned tech support spoke to some Indian dude

Possibly you hit STM, if you call again ask them

Ciaran · 06-11-2008, 00:18

Nope, not on STM at all just confirmed that with them I havnt been on it all week according to them

Chewits · 06-11-2008, 01:32

Right, last couple days connection has been very poor indeed. I am in Belfast too. I am supposed to be on 10meg cable, and i have tv and phone in there too. I started noticing the problems when I started to get alot more lag than usual in some computer games I play online. Then tonight it was horrendously bad. So I ran some traceroutes to two hosts, one in Sweden and one in German, who both I always get excellent quality with zero lag, and now they both bring up poor results.

Swedish IP;

1 192.168.1.1 (192.168.1.1) 1.684 ms 1.376 ms 1.642 ms
2 10.143.84.1 (10.143.84.1) 13.250 ms 12.256 ms 12.411 ms
3 blfs-t2cam1-b-v108.network.virginmedia.net (213.105.206.209) 16.387 ms 36.691 ms 13.444 ms
4 blfs-t2core-b-ge-wan62.network.virginmedia.net (195.182.176.29) 16.990 ms 12.369 ms 17.153 ms
5 dbln-bb-b-so-600-0.network.virginmedia.net (213.105.172.237) 13.845 ms 18.057 ms 25.487 ms
6 man-bb-b-so-100-0.network.virginmedia.net (213.105.174.45) 55.550 ms 61.506 ms 62.231 ms
7 win-bb-a-so-100-0.network.virginmedia.net (62.253.185.138) 76.918 ms 72.816 ms 91.062 ms
8 bre-bb-b-so-100-0.network.virginmedia.net (213.105.172.234) 66.075 ms 64.342 ms 64.987 ms
9 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 65.799 ms 69.399 ms 69.142 ms
10 ti9002b300.ti.telenor.net (195.66.227.107) 74.516 ms 78.527 ms 76.141 ms
11 ti3003c310-ae3-0.ti.telenor.net (146.172.105.37) 124.505 ms 123.708 ms 110.613 ms
12 * * *
13 * * *
14 ti3006d320-ae0-0.ti.telenor.net (146.172.99.126) 110.059 ms * 135.111 ms
15 ti3040a210-ge4-7.ti.telenor.net (146.172.110.146) 135.231 ms * 118.026 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *

German IP;

1 192.168.1.1 (192.168.1.1) 3.343 ms 2.619 ms 4.018 ms
2 10.143.84.1 (10.143.84.1) 16.944 ms 29.690 ms 22.742 ms
3 blfs-t2cam1-a-v108.network.virginmedia.net (213.105.206.85) 38.676 ms 23.851 ms 21.569 ms
4 blfs-t2core-a-ge-wan64.network.virginmedia.net (195.182.176.89) 28.875 ms 20.245 ms 20.439 ms
5 ren-bb-a-so-210-0.network.virginmedia.net (62.253.188.217) 56.904 ms 60.018 ms 65.212 ms
6 bre-bb-b-so-200-0.network.virginmedia.net (213.105.175.26) 74.964 ms 75.812 ms 107.600 ms
7 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 81.321 ms 95.582 ms 111.559 ms
8 te1-3.ccr01.lon04.atlas.cogentco.com (130.117.15.69) 70.888 ms 54.787 ms 48.676 ms
9 te4-3.mpd01.lon01.atlas.cogentco.com (130.117.3.189) 86.203 ms 80.296 ms 75.409 ms
10 te3-1.mpd02.lon01.atlas.cogentco.com (130.117.2.26) 84.879 ms 104.420 ms 66.956 ms
11 te8-7.ccr01.ams03.atlas.cogentco.com (130.117.0.197) 85.776 ms 89.092 ms 89.919 ms
12 te3-1.mpd01.ams03.atlas.cogentco.com (130.117.3.62) 82.752 ms vl3490.mpd01.ams03.atlas.cogentco.com (130.117.3.106) 82.602 ms 102.539 ms
13 te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 33.946 ms te4-1.mpd01.ams04.atlas.cogentco.com (130.117.2.66) 58.414 ms te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 35.250 ms
14 ewe-tel-gmbh-ams.demarc.cogentco.com (130.117.23.126) 105.618 ms 102.310 ms 99.890 ms
15 bbrt.ol-0-10ge-4-1-0.ewe-ip-backbone.de (212.6.114.5) 135.805 ms 138.522 ms 109.699 ms
16 ge-1-1-0-bbrt.ol-1.ewe-ip-backbone.de (80.228.90.37) 108.688 ms * 134.288 ms
17 bbrt.bhv-1-ge-7-0-4.ewe-ip-backbone.de (80.228.98.26) 108.840 ms 105.816 ms 104.625 ms
18 212.6.113.230 (212.6.113.230) 104.495 ms * 111.134 ms
19 * * *
20 host-0**-0**-***-***.ewe-ip-backbone.de (**.**.***.***) 128.745 ms 140.540 ms 119.507 ms

I have checked the settings on the modem, and all settings seem to be within normal paramaters. I have ran SpeedTest and all sorts of speedtests, and the results are up and down like a yo-yo. Sometimes only getting 1.5mb, sometimes 4mb, sometimes 2mb, and even getting pings of 140 to london on speedtest! (I ran these traceroutes around 10:30pm)

Ideas? Any other IPs I can run a traceroute to vrigin media?

Cheers

---------- Post added at 00:32 ---------- Previous post was yesterday at 23:45 ----------

Ok its now 12:30am and I ran a traceroute again to same german IP, and the results are much better;

1 192.168.1.1 (192.168.1.1) 1.763 ms 1.408 ms 1.270 ms
2 10.143.84.1 (10.143.84.1) 9.321 ms 10.473 ms 29.211 ms
3 blfs-t2cam1-a-v108.network.virginmedia.net (213.105.206.85) 14.677 ms 12.776 ms 11.165 ms
4 blfs-t2core-a-ge-wan64.network.virginmedia.net (195.182.176.89) 21.799 ms 28.163 ms 7.437 ms
5 ren-bb-a-so-210-0.network.virginmedia.net (62.253.188.217) 36.034 ms 25.488 ms 16.876 ms
6 bre-bb-b-so-200-0.network.virginmedia.net (213.105.175.26) 63.486 ms 47.793 ms 42.333 ms
7 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 37.613 ms 50.539 ms 52.197 ms
8 te1-3.ccr01.lon04.atlas.cogentco.com (130.117.15.69) 23.484 ms 27.948 ms 26.162 ms
9 te4-3.mpd01.lon01.atlas.cogentco.com (130.117.3.189) 24.146 ms 23.299 ms 38.042 ms
10 te2-1.3493.mpd02.lon01.atlas.cogentco.com (130.117.2.18) 25.573 ms te3-1.mpd02.lon01.atlas.cogentco.com (130.117.2.26) 42.957 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com (130.117.2.18) 58.222 ms
11 te8-7.ccr01.ams03.atlas.cogentco.com (130.117.0.197) 41.845 ms 69.397 ms 32.986 ms
12 vl3490.mpd01.ams03.atlas.cogentco.com (130.117.3.106) 38.625 ms 64.488 ms 32.935 ms
13 te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 36.148 ms te4-1.mpd01.ams04.atlas.cogentco.com (130.117.2.66) 67.951 ms te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 43.452 ms
14 ewe-tel-gmbh-ams.demarc.cogentco.com (130.117.23.126) 52.734 ms 57.555 ms 50.493 ms
15 bbrt.ol-0-10ge-4-1-0.ewe-ip-backbone.de (212.6.114.5) 46.882 ms 54.278 ms 52.587 ms
16 ge-1-1-0-bbrt.ol-1.ewe-ip-backbone.de (80.228.90.37) 67.907 ms 76.565 ms 53.325 ms
17 bbrt.bhv-1-ge-7-0-4.ewe-ip-backbone.de (80.228.98.26) 49.230 ms 58.689 ms 86.013 ms
18 * 212.6.113.230 (212.6.113.230) 53.175 ms *
19 * * *
20 host-0**-0**-***-***.ewe-ip-backbone.de (**.**.***.***) 67.302 ms 87.253 ms 67.770 ms

So what heck is going on? Is this some sort of traffic management system? I have not downloaded any large files in a few weeks now! Just been playing online games, and its started.

Val · 06-11-2008, 22:52

I don't understand any of the above - what are you talking about! I have been looking at the Virgin site trying to work out why my internet connection is suddenly sooo slow and stumbled on this site. I thought the slow connection had something to do with switching yesterday from norton to avg but maybe not!

Ciaran · 06-11-2008, 22:55

Well, just off the phone again to VM. I can download full pelt up until 5pm after 5pm to 1am my connection slows right down when trying to download any file. For example my server is in france and it is on a 100mbit line www.ciaranmarley.com/test/ the download speed is 200k sec. Going to http://fuller.zen.co.uk/test the speed is still slow my brother who hardly ever downloads has the same issue.

Chewits · 06-11-2008, 23:03

Ciaran, what did VM say? Why is it doing that? My pings are awful again tonight. Really ****ed off!