New Modem...Still Problem

hey guys havent posted here for a while lol erm basically ive never had a problem with vm internet always on, over 2 years been down once but recently for last 3 days it doesnt work or its very slow. had a guy come out an fix a 256 modem i think. still problems and is slow but works sometimes. note i tried without a wireless router. because the guy didnt look at power levels or anything thought id post here to see if something is wrong...then when he comes next time I can mention it to him. thanks. im on 10mb btw

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 339000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 7.4 dBmV
Downstream SNR : 41.2 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 39.5 dBmV
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[Kymmy]

Your sig says 20Mb BB, but the info you posted says 10Mb...so which is it??

Also you say SLOW can you be more detailed with what the problem actually is

oh sorry forgot to change that...im on 10mb now...didnt need 20mb tbh and save quite a bit now

basically when i go on google, on bottom of firefox says connected and waiting for google basically slow and when it does load it loads page up bit by bit, any website any page.\

so are my power levels okay then.

[Joxer]

Power levels are fine.

Try downloading something from http://gamefiles.virginmedia.com/blueyondergames/demos/ preferably two or three files at once and add up the transfer rates - should be something around 1000kB/sec.