STM`d outwith hours

Pedro Uk · 03-08-2008, 22:43

I have just started downloading a set of files from a newsgroup at 9:20pm this evening & end up being managed by 9:30pm! Admittedly I have been watching p2p videos all evening but have been careful to remain within VM`s stated limits by constantly checking my connection using DUmeter.

Not a happy camper regarding this at all, what is the point in giving false information about your STM policy VM?

That jump to Bethere is getting closer by the day due to your lackadaisical treatment of your customers. FFS 5 more hrs of this!

moaningmags · 04-08-2008, 01:35

Report it in the Virgin Media support newsgroups with results from dumeter.
If STM'd incorrectly they will raise it as a fault for you.

04-08-2008, 10:18

I had that happened to me once and never again well come to think about it I dont download as much as I used to.

Reporting in it will help as the newsgroup support are normally great