How the hell do you pay your bill online

[Cammy]

I just can't get around how its done, i'm pretty sure i havent paid the past two months, ive just got a third statment through now.

I click "pay bill" but the amount to be paid is always on £0.00 and i cant edit it. So, how the hell do you pay the bill? It just says account is in credit and no payment required,. Ill post a screeny in a second to help you make sense of it.



I select the bill i want to pay, then it says amount to pay £0.00. WTF.

[BenMcr]

For what services are you trying to pay? Are you sure you are not on D/D?

[Cammy]

Originally Posted by BenMcr

For what services are you trying to pay? Are you sure you are not on D/D?

Yes i've been on DD for years, since i upgraded to tv and phone, nothing has been took out my bank, i haven't cancled the DD either.

[BenMcr]

dunno then. I'd definately give Customer Care a ring

[Cammy]

Originally Posted by BenMcr

dunno then. I'd definately give Customer Care a ring

Ive got three different account numbers here to lol.

I phoned their automated service and it said, ohhh looks like you are in credit, no payment needed.

Ah VM are so annoying

---------- Post added at 20:14 ---------- Previous post was at 19:58 ----------

Well phoned up and she said my account was like £200 in credit, so the monthly payments have been taking off that credit instead of Direct Debit, after the third month ive still got £21 left on my account so im told.

So the past three months ive been paying nothing, not sure why lol

Sorted anyway