Please Please some one help me :-(

[elitegamer]

Hello everyone

I have been with ntl for about 2yrs, no problems really about 2 weeks ago i had my modem replaced did have the ntl 200 modem now got the 255 virgin media modem,
My problem is my browsing speed can really vary from super snail speed to snail running speed lol... Plus i can not keep on xbox live for to long when playing games all i get is ( lost connection with host lost or connection to another player has been lost !!!!

I have opened up the ports on my router (WRT54GS V1.1) 88udp/3074tcp/udp

i even try it just with only the modem connected to my xbox360 no better, people say i am lagging and all over the place :-(

i had my speed put up to 10mb/20mb still no better "!

i tested the xboxlive connection test all passed ok ????


please could some one help me i am at wits end had enough of it all to be honest

here is the config from my modem

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -11.0 dBmV
Downstream SNR : 31.0 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 33584000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 50.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

many thanks in advance

[Paul K]

Have you called VM? Your downstream power level looks a bit low to me. I would connect directly to the modem, run a speed test and then call them and point out the downstream level. It's how I managed to get an engineer out to my sisters connection.

[Druchii]

Originally Posted by Paul

Have you called VM? Your downstream power level looks a bit low to me. I would connect directly to the modem, run a speed test and then call them and point out the downstream level. It's how I managed to get an engineer out to my sisters connection.

Agreed, the downstream power level is out.

[Motorman]

Maximum Downstream Data Rate : 20480000

Even though you asked VM to be upgraded to 10mb, you are still on 2mb.
Re-boot the modem?
call them again...

[Paul K]

Originally Posted by Motorman

Maximum Downstream Data Rate : 20480000

Even though you asked VM to be upgraded to 10mb, you are still on 2mb.
Re-boot the modem?
call them again...

That's the 20Mbs config isn't it?

[Druchii]

Originally Posted by Paul

That's the 20Mbs config isn't it?

Yep, that is indeed 20Mb. Not 2, the 2Mb config has one less Zero.

[elitegamer]

Hello all thank you for the replys i have plugged just the modem to my pc i did a test at speedtest i got 8980kbps download upload 730kbps

i will give vm a call now

thank you for your help

[Gordon_30]

Giving vm a call is like voting conservative

promise everything deliver nothing