Virgin lets customers out of contracts

[Media Boy UK]

Virgin Media will allow customers in to cease subscribing to the company's services and switch to another provider even if they are locked into a contract.

The announcement comes after the National Consumer Council, which has statutory powers to alert regulators to issues it deems to be contrary to the interests of consumers, threatened to intervene in the ongoing carriage dispute between Virgin and Sky. This afternoon, Virgin said that it "strongly" agreed with the NCC's assertion that "there are flaws in the UK pay TV market which are harming the interests of consumers," and added that "an investigation is warranted."

The company emphasised that "the withdrawal of Sky's basic channels does not breach our agreement with customers" but said that it will allow customers to cancel their contracts "at any time up to the end of March."

http://www.digitalspy.co.uk/digitalt...contracts.html

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[welwynrose]

I wonder why up to the end of March - what's happening in April I wonder

[Kaychsea]

Originally Posted by welwynrose

I wonder why up to the end of March - what's happening in April I wonder

It's a reasonable period to allow people out if Sky is that big a deal to them. It is less of an incentive for Sky to just wait indefinitely to see how many they'll get if they wait to come to a deal.