emails bounced

raucous2005 · 23-07-2005, 09:31

I am having loads of problems with my emails being bounced by NTL saying that my mailbox is too full (above the derisory 10MB allowance!) I have checked my mailbox on line (webmail) and know that I have hardly anything in either my inbox or outbox. I rang NTL and it took an age to get through but the guy said that there was nothing wrong. Is anyone else having the same problems ?

PWS · 23-07-2005, 09:50

Hi Mate

if you delete e-mails via webmail you need to empty the trash as this counts as storage even tho you dont see them

I got caught out with this and its a swine to remove them all

try it and let me know

raucous2005 · 23-07-2005, 09:58

That's very helpful and may have been the source of the problem. Don't know why NTL helpline couldn't have told me!
Thanks for your help, this site is a much better way of getting real information. Cheers

Paul K · 23-07-2005, 10:00

It could also be a file that you have deleted already has corrupted, try emptying the trash and if you still are over the limit for your inbox you may need to telnet in to sort it out. Or get a gmail account lol

raucous2005 · 23-07-2005, 10:06

Yep, that seems to have cleared it. I sent an email with attachments from another email address and it got through. Thanks again for the help
__________________

Quote:

Originally Posted by Paul

It could also be a file that you have deleted already has corrupted, try emptying the trash and if you still are over the limit for your inbox you may need to telnet in to sort it out. Or get a gmail account lol

Thanks, I think deleting the webmail Trash has sorted the problem. Is it only me that thinks the 10MB mailbox limit is far far too low? Interested to know why you mean about Telnet ing in What is that? Is it similar to using FTP? Also what is a gmail account? Thanks
Tim

Angua · 23-07-2005, 10:08

Be careful not to let it happen again. A friend had to get a new NTL e-mail address because her original got so bunged up whilst she was on holiday they couldn't sort it out.

PWS · 23-07-2005, 10:13

Well....I'm ok for the rest of the day.....my good deed for the day done...i'll sleep well tonite....

Just hope I dont see an old dear trying to cross the road cos she's missed my deed for the day lol