Money Back Guarantee

[Neil]

Originally Posted by Telewest

30 day money back guarantee.

We're so confident that you'll be happy with your new Telewest services, we're offering a money back guarantee. If you're in any way dissatisfied, and wish to cancel you can call customer services within 30 days of installation and request a refund. Weââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll then credit your account with your first monthââ‚ƚ¬Ã¢â€žÂ¢s rental charges and any installation fees. All weââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll charge you for are any calls made, movie or pay-per-view events ordered or any service upgrades after installation.

The money back guarantee is not available to existing customers. This does not affect your statutory rights.

Wow....

Way to go TW, they obviously have confidence in their product.

http://www.telewest.co.uk/websales/s...c_id=OACINTTAB

[paulyoung666]

, good move i reckon , sort of putting your money where your mouth is

[Neil]

Originally Posted by paulyoung666

, good move i reckon , sort of putting your money where your mouth is

Absolutely, & I'd like to see ntl do the same.....

[Derek]

Originally Posted by Neil

Absolutely, & I'd like to see ntl do the same.....

So you reckon this offer will last as long as it takes for the merger to go through...

Thing is if Ntl did offer a similar thing it would solve a lot of problems with shoddy installs where customers were not allowed to cancel and it caused no end of hastle to get things fixed (or they just stopped paying and were disconnected to get out of the contract)