Problem with new Set-top box

Pastaboy · 04-05-2005, 15:58

I have had a new set top box (Pace 400 apparently) installed and since that time cannot get through to the internet. I had great difficulty registering the PC at "start.ntl" and now I can only receive e-mail, can't send and I can't browse any web pages. NTL say it must be my PC, the only change being their box!

Anyone experienced these problems and found a fix??

Hom3r · 04-05-2005, 16:32

Have you tried resetting the pace stb?

have you tried to access the IP address of the STB (192.168.1.100 i think)

Chris W · 04-05-2005, 16:33

Quote:

Originally Posted by david.ewles

have you tried to access the IP address of the STB (192.168.1.100 i think)

That only works with cable modems- not STBs.

Are you getting a valid ip address? can you ping fqdns and ip addresses from a command prompt?

Which version of windows? usb/ ethernet?

EDIT: how rude of me! .......

Hom3r · 04-05-2005, 16:38

Try this site it might help

http://homepage.ntlworld.com/robin.d....html#pacediag

http://homepage.ntlworld.com/robin.d.h.walker/

Pastaboy · 04-05-2005, 16:53

Thanks very much folks, I'll try some of those when I get home.

Can't get any web pages there at present!

Pastaboy · 05-05-2005, 15:56

I'm using the USB converter to my STB. Windows XP Home Edition SP 1 plus patches.

I can ping 192.168.8.100 and 192.168.4.100 which it says are my DNS servers from an NSLOOKUP. What's FQDNS?

If I do get through to a web page, it's incomplete and takes about 5 minutes (not good on a 1Mb connection) and I can't send any e-mail, but I do receive OK.

Pastaboy · 09-05-2005, 14:47

I've tried those things, still the same I'm afraid. The one thing I have noticed is that the USB converter now shows an orange light instead of a green one. I assume this means a move from 10Mb to 100Mb comms? Would this be the cause of my problem?