can i view my BB bills online?

davegnr · 07-12-2003, 14:10

hi all, i was wondering if i could get my account details online just to see how much im actually paying for each service i have, coz my brother has the dial up service, i have the 128k bb?(i dont see any info about 128k anymore on ntlhome.com) i have the STB too.

also is it worth upgrading to 150k service?

thanks.

Sociable · 07-12-2003, 14:16

Welcome to NTHW

AFAIK all 128k customers were automatically upgraded to 150k some time back (Same time as they introduced the new prices).

You should be able to access your on-line billing details via the links from the main http://www.ntlworld.com page as long as you have the correct username/password details available.

EDIT: Ooops missed the m in "com" my bad.

Fawkes · 07-12-2003, 14:20

Quote:

Originally Posted by davegnr

hi all, i was wondering if i could get my account details online just to see how much im actually paying for each service i have, coz my brother has the dial up service, i have the 128k bb?(i dont see any info about 128k anymore on ntlhome.com) i have the STB too.

also is it worth upgrading to 150k service?

thanks.

E-Bill isn't available in all areas but you can try here: https://ebill.ntlworld.com/CommonEBill/

birchyboy · 07-12-2003, 14:24

davegnr - Sociable is quite right, but missed the "m" off the URL, which should be http://www.ntlworld.com/
Go to "Your Account" / "Your Bill". You might find that the e-bill is not available in the area of your francise though.

davegnr · 07-12-2003, 14:26

thanks for your help, unfortunately its not available in my area.

one more thing about my bb service, how can i check if its 150k? i dont remember anything about NTL telling me about upgrading my package.

birchyboy · 07-12-2003, 14:32

davegnr - Try Robin Walker's simple speed test :
http://homepage.ntlworld.com/robin.d...speedtest.html
His site has a comprehensive selection of advice for CM & broadband.

Fawkes · 07-12-2003, 14:32

Quote:

Originally Posted by davegnr

thanks for your help, unfortunately its not available in my area.

one more thing about my bb service, how can i check if its 150k? i dont remember anything about NTL telling me about upgrading my package.

You can test your speed here.

or press Page up, Page Down, Blue on the STB remote to bring up a menu then look for QOS: bronze.cm

davegnr · 07-12-2003, 14:36

thanks again, looks like im still with 128k.

Sun, 7 Dec 2003 15:37:35 UTC
1st 128K took 4400 ms = 29789 Bytes/sec = approx 248 kbits/sec
2nd 128K took 5110 ms = 25650 Bytes/sec = approx 213 kbits/sec
3rd 128K took 5600 ms = 23406 Bytes/sec = approx 195 kbits/sec
4th 128K took 6810 ms = 19247 Bytes/sec = approx 160 kbits/sec

is that any good for 128k?

Sociable · 07-12-2003, 14:44

Quote:

Originally Posted by davegnr

thanks again, looks like im still with 128k.

Sun, 7 Dec 2003 15:37:35 UTC
1st 128K took 4400 ms = 29789 Bytes/sec = approx 248 kbits/sec
2nd 128K took 5110 ms = 25650 Bytes/sec = approx 213 kbits/sec
3rd 128K took 5600 ms = 23406 Bytes/sec = approx 195 kbits/sec
4th 128K took 6810 ms = 19247 Bytes/sec = approx 160 kbits/sec

is that any good for 128k?

All look great for 150k in fact if anything you appear to be getting better than expected results

The 128 k at start of each set is the ammount of data sent not speed btw.

EDIT: Looks like your ave speed is closer to 200k probaly due to data compression and or the data being in a local cache

Fawkes · 07-12-2003, 14:48

Quote:

Originally Posted by davegnr

thanks again, looks like im still with 128k.

Sun, 7 Dec 2003 15:37:35 UTC
1st 128K took 4400 ms = 29789 Bytes/sec = approx 248 kbits/sec
2nd 128K took 5110 ms = 25650 Bytes/sec = approx 213 kbits/sec
3rd 128K took 5600 ms = 23406 Bytes/sec = approx 195 kbits/sec
4th 128K took 6810 ms = 19247 Bytes/sec = approx 160 kbits/sec

is that any good for 128k?

lol, its the last bit that you need to look at not the bit at the beginning of the line it say that for everyone. Yes thats very good for 150k too good are you sure your not on 600k

your averaging 204k. Try repeating the test by clicking repeat from source server on the test page.

davegnr · 07-12-2003, 14:49

thats good to know, i shall be checking that often

Fawkes · 07-12-2003, 14:50

damn you Sociable, you type too fast

davegnr · 07-12-2003, 14:53

Quote:

Originally Posted by Fawkes

lol, its the last bit that you need to look at not the bit at the beginning of the line it say that for everyone. Yes thats very good for 150k too good are you sure your not on 600k

your averaging 204k. Try repeating the test by clicking repeat from source server on the test page.

it seems to be getting lower damn it, lol

Sun, 7 Dec 2003 15:53:53 UTC
1st 128K took 5930 ms = 22103 Bytes/sec = approx 184 kbits/sec
2nd 128K took 6590 ms = 19890 Bytes/sec = approx 165 kbits/sec
3rd 128K took 6870 ms = 19079 Bytes/sec = approx 159 kbits/sec
4th 128K took 6920 ms = 18941 Bytes/sec = approx 158 kbits/sec

then again

Sun, 7 Dec 2003 15:59:19 UTC
1st 128K took 4280 ms = 30624 Bytes/sec = approx 255 kbits/sec
2nd 128K took 4290 ms = 30553 Bytes/sec = approx 254 kbits/sec
3rd 128K took 5930 ms = 22103 Bytes/sec = approx 184 kbits/sec
4th 128K took 6870 ms = 19079 Bytes/sec = approx 159 kbits/sec

07-12-2003, 15:49

Quote:

Originally Posted by Fawkes

lol, its the last bit that you need to look at not the bit at the beginning of the line it say that for everyone. Yes thats very good for 150k too good are you sure your not on 600k

your averaging 204k. Try repeating the test by clicking repeat from source server on the test page.

afaik '150K' subscribers connecting via STB in some areas actually get a 256K downstream.

Gaz

Fawkes · 07-12-2003, 15:56

Quote:

Originally Posted by homealone

afaik '150K' subscribers connecting via STB in some areas actually get a 256K downstream.

Gaz

Still! I thought they changed that but looking at the result again you might be right.

Edit: Now when davegnr comes back they are going to be p*ssed off their connection is running slow. You should have kept quiet and they would have been happy