proxy routing software playing up again

[th'engineer]

Right to whom this might concern the proxy load balancing is up the creek again .
Having to specify proxies to get a connection

Please sort it out

Just reporting it to tech support

Thankyou

[iadom]

Originally Posted by th'engineer

Right to whom this might concern the proxy load balancing is up the creek again .
Having to specify proxies to get a connection

Please sort it out

Just reporting it to tech support

Thankyou

Have to agree with you Steve. It was fine on here earlier but I have had to use my Zen dialup account to post this. I cannot reach certain sites Barclays etc but BBC online loads in a flash.

[Marge]

Yep, my connection on both pc's is horrendous tonight, pages are taking absolutely forever to load

[hjf288]

Crumpsall, Manchester affected... slow browsing, all other protocols unaffected

[th'engineer]

Can someone with a bit of nogging at NTL sort this out for once and for all.

It makes you look as though you do not know whats wrong with it .

Either get some one in that can sort it for once and for all.

Its still not working this morning so if jan or tom are reading this, please put some pressure on whoever is responsible for this software .

Will be phoning NTL today to express my concerns but not on the technical helpline looks a little book of numbers.

[th'engineer]

Just to update everyone had a nice conversation this morning on this problem. I am assured that the problem will be sorted for once and for all soon. I think "the people responsible for the software will be focused on sorting this out as a priority". Knowing the person i had the conversation with they will be focused

[th'engineer]

You know you can always tell when you are correct about problems no body from NTL offers to help all the usual suspects that have a lot to say just blend into the background.
Why not just agree there is a problem

Originally Posted by th'engineer

You know you can always tell when you are correct about problems no body from NTL offers to help all the usual suspects that have a lot to say just blend into the background.
Why not just agree there is a problem

is that ment to mean This is the first problem in weeks and oh look off you go on your high horse again.

[th'engineer]

Originally Posted by Bill C

is that ment to mean This is the first problem in weeks and oh look off you go on your high horse again.

Bill i know it is but its a reoccurence its supposed to have been sorted so it will not happen again.

I was told on the previous times its sorted we have sorted the software, it will no happen.

So i took people at their word, it just annoys me when i was told something incorrect.

You would be annoyed and you have been if things that are said are incorrect.

Is it allright for only certain people to get annoyed on this forum but not myself, after all we are all stakeholders in the company customers, shareholders and associates

[hjf288]

Why bother with all these expensive Inktomi or whatever appliances, just get a stable linux SQUID proxy network running in transparent mode and you would be doing alot better than at the moment... cheaper as well

Originally Posted by th'engineer

Bill i know it is but its a reoccurence its supposed to have been sorted so it will not happen again.

I was told on the previous times its sorted we have sorted the software, it will no happen.

So i took people at their word, it just annoys me when i was told something incorrect.

You would be annoyed and you have been if things that are said are incorrect.

Is it allright for only certain people to get annoyed on this forum but not myself, after all we are all stakeholders in the company customers, shareholders and associates

No system is 100% you should know that. Are you saying that when something goes wrong and is fixed its not allowed to go wrong again because if that is what you are saying then i would hate to sell you a car .

And it was the dig that noone replied that got my back up. You said it yourself that YOU had got it sorted by phoneing someone. So why should anyone reply.


And last bit

Read your t&c's, ntl do not guarantee a fault free service

Originally Posted by th'engineer

You know you can always tell when you are correct about problems no body from NTL offers to help all the usual suspects that have a lot to say just blend into the background.
Why not just agree there is a problem

As I think has been previously pointed out to you - the "load balancing software" (WCCP) is a Cisco Router Protocol and ntl have no ability to "fix it" as such. All they do is try and get it the caches working properly again by whatever means they have. It is a fact of life that it will sometimes fail, just like anything else. It would be like expecting Dixons (or whoever) to fix a Microsoft OS problem when it crashes your pc - just because you bought the pc from them.

[th'engineer]

Originally Posted by Paul M

As I think has been previously pointed out to you - the "load balancing software" (WCCP) is a Cisco Router Protocol and ntl have no ability to "fix it" as such. All they do is try and get it the caches working properly again by whatever means they have. It is a fact of life that it will sometimes fail, just like anything else. It would be like expecting Dixons (or whoever) to fix a Microsoft OS problem when it crashes your pc - just because you bought the pc from them.

If its a known problem it must be able to be monitored, like the rest of the network components . It was reported last night at around 9.30pm yet 7.00am still the same.
If it has known problems there needs to be a fix its no good having good proxies with load balancing software that is not reliable .
Its a weak link in the system

What annoys me on this board is that if a customer says something that can be interpreted as a dig at NTL they get the NTL Associates standing up.
But if its a true fact like the unreliable routing software you are winging and things brake down.
Talk about double standards

[Ignition]

Originally Posted by th'engineer

You know you can always tell when you are correct about problems no body from NTL offers to help all the usual suspects that have a lot to say just blend into the background.
Why not just agree there is a problem

Or maybe I was just elsewhere and not reading this site so couldn't respond in any way until now.

As far as what you've been told goes, no idea what that is on about, there was an issue between WCCP and Stinki caches which was fixed by switch to NetApps, there are other cache releated improvements on the horizon.

Quite amusing the way toys leave pram after some issues with browsing. Frankly Steve I have no time for these things caches aren't even my department, probably one of them had some hardware fault, sadly the one carrying your traffic.

Still rant away, doesn't really bother me.

[th'engineer]