NTL Broadband 60 day free offer

[jazzy]

Any one know when the NTL Broadband 60 day free offer finishes? any idea what speed broadband service is on offer?
I cannot find any information on the ntlworld site!

[kronas]

according to the information i have seen all three speeds are on offer.

[Stephen Robb]

I've checked and all it says is a 60 day free trial. Gives no expiry date, so one must assume it will stand for some time before they close it and depending on how many people will take up the offer. The broadband speeds are going up as well about September time. Roughly 600Kbps is going up to 750Kbps for the same price and 1Mbps is going upto 1.5Mbps

[Marge]

I think the offer is on until 31st July

[malcb]

offer ends 15th August 2004

Yet another smack in the teeth of existing NTL customers.

Customers who dropped down speeds because NTL felt they had to increase prices to " remain competetive " but now offer it for 60 days free, come on NTL, get yer act together.

[scrotnig]

Originally Posted by arcamalpha2004

Yet another smack in the teeth of existing NTL customers.

Customers who dropped down speeds because NTL felt they had to increase prices to " remain competetive " but now offer it for 60 days free, come on NTL, get yer act together.

What is the company supposed to do then, write to all existing customers and tell them they can have their services free for 60 days?

Mark, it does'nt do well for customer relations does it?

I accept they cannot, or more to the point will not, they prefer to milk their customers.
But, how about some kind of " LOYALTY" discount applied to the accounts of people who have been with NTL for some considerable time?
What harm would that do?
Do you agree that NTL seem to have problems retaining customers?
So why **** them off any more?
Don't work for NTL do you mark? just asking.

[gavnad]

this always makes me grin...if you went into say debenhams...god forbid..where you shop on a weekly basis and bought a shirt but on returning a week later you find a the same shirt £5.00 cheaper would you kick off with debenhams about it?
The more likely scenario is to curse your luck and either carry on as before or decide to shop elsewhere i would imagine?

and BTW i do work for ntl and have no problem in telling anyone that

Originally Posted by arcamalpha2004

Mark, it does'nt do well for customer relations does it?

I accept they cannot, or more to the point will not, they prefer to milk their customers.
But, how about some kind of " LOYALTY" discount applied to the accounts of people who have been with NTL for some considerable time?
What harm would that do?
Do you agree that NTL seem to have problems retaining customers?
So why **** them off any more?
Don't work for NTL do you mark? just asking.

I think you are picking out ntl for something that is common practice for many large companies. Sky are always offering free installation and free movies etc for new customers - while offering sod all to existing loyal customers (like me). It is nothing new.

GAV, at the time, NTL increased my charges for 1 mb to " remain competetive ", nice little analogy you use, but not the same.

So, I dropped down my speed, saving myself money, but NTL losing money.
Now they turn around and offer none customer 60 days free, can you not just see why some people, outside of the NTL bus, seem a little bit cynical?
I say, work bloody hard to keep your existing customers, which sorry, NTL do not do.
OOPS I forgot, you may get a credit if you catch a cs member in a good mood.
You seem to work for a company that has no idea about customer relationships.

Originally Posted by Pem

I think you are picking out ntl for something that is common practice for many large companies. Sky are always offering free installation and free movies etc for new customers - while offering sod all to existing loyal customers (like me). It is nothing new.

While I would agree with you it is nothing new, NTL are who we are talking about here, not sky or whoever.But you are right, they give existing customers naff all.

[scrotnig]

Originally Posted by arcamalpha2004

Mark, it does'nt do well for customer relations does it?

I accept they cannot, or more to the point will not, they prefer to milk their customers.

They DON'T 'prefer to milk their customers'. The company exists to make a profit, and that's what they are attempting to do. Making a profit guarantees the company's survival and provides cash to invest in the business, as well as guaranteeing jobs.

There are many people about who seem to think companies like ntl are actually some sort of charity providing a service for the good of their health. That's not the case, all such companies are there to make a profit. That may not be palatable to some people, but it's the capitalist system and we have to live with it.

But, how about some kind of " LOYALTY" discount applied to the accounts of people who have been with NTL for some considerable time?
What harm would that do?

It would mean customers who don't get that discount paying more to cover the costs. Why should they? Where else is the money for that sort of scheme going to come from?

If you were selling a car, and a bloke came to buy it who had previously bought a car off you, would you give it to him dirt cheap as a 'loyalty discount'? Not likely. Do Sainsbury's give you your shopping free because you shopped there last week as well? Hardly.

Do you agree that NTL seem to have problems retaining customers?
So why **** them off any more?

No they do not, and the figures prove it.

I am happy to see brickbats hurled at ntl when they deserve it. I am tired of seeing them knocked all the time for carrying out normal business practices that almost every company under the sun does every day.

Most existing customers had some kind of discount or added value deal when they first signed up. After that, they pay full price, most people understand that.

[scrotnig]

Originally Posted by arcamalpha2004

While I would agree with you it is nothing new, NTL are who we are talking about here, not sky or whoever.But you are right, they give existing customers naff all.

I've been with Orange since 1998 and they've never offered me a single penny. However, I am paying the price I agreed to pay them and I'm happy with their service. I know they offer new customers better short term deals but I don't really care.

[Marge]

I'm off to work now to do some overtime and to ask the powers that be why ntl are so selfish as to ask customers to pay for a service they decided to sign up for