ntl digital rgb + sound problem

matrix · 22-04-2004, 16:38

ntl digital got installed today but theres a problem, its a pace box (dont know what version, where does it say?).

anyway, if i use the "tv" output on the back of the digibox to the tv, i get picture but no sound, ive tried a few scart leads so i know its not that, if i connect it to "vcr out" then i get sound but then obviously its not RGB. i have my playstation2 connected to my tv on RGB for watching dvd's so i know theres nothing wrong with my rgb socket.

im determined to get rgb working as the quality is pretty noticeable, is there anyway i could use the picture from the "tv out" and the sound from "vcr out", and then combine this somehow into a scart?

any help would be appreaciated thank you.

to be honest i think its a faulty digi box, but i doubt ntl will change it if i say 2 them the rgb scart doesnt work, they'll just say it works with vcr/rf....

paulyoung666 · 22-04-2004, 16:41

something in the settings somewhere , tbh i am grasping at straws saying that , mind you , c.s. is a free call , why not give em a ring

22-04-2004, 16:43

Its not as simple as the mute is on the STB is it?

If its not that then report the sound as missing on the TV out, the box should be replaced, if you can't use the TV out scart then you loose widescreen switching on pin 8 as well.

paulyoung666 · 22-04-2004, 16:44

Quote:

Originally Posted by Proppinupthebar

Its not as simple as the mute is on the STB is it?

but mute would affect both outputs wouldnt it

22-04-2004, 17:01

Quote:

Originally Posted by paulyoung666

but mute would affect both outputs wouldnt it

I don't think mute affects the VCR output. It would be too easy for people to record silent programs!

paulyoung666 · 22-04-2004, 17:02

Quote:

Originally Posted by Proppinupthebar

I don't think mute affects the VCR output. It would be too easy for people to record silent programs!

good point

matrix · 22-04-2004, 17:04

its not muted, ive looked in settings everywhere, when ntl installed it they said "your scart socket on ur tv is nackered

", they just wanted to go home.

grr no widescreen switching either, i have 32" panasonic widescreen tv as well

i will ring c.s. 2mor and see what they say i guess....

22-04-2004, 17:05

Quote:

Originally Posted by matrix

its not muted, ive looked in settings everywhere, when ntl installed it they said "your scart socket on ur tv is nackered

", they just wanted to go home.

grr no widescreen switching either, i have 32" panasonic widescreen tv as well

Are you happy renting a box which doesn't work properly? I know I wouldn't pay for it.
Call CS and report the box as faulty. They cannot argue, it is faulty.

SMHarman · 22-04-2004, 17:06

Quote:

Originally Posted by Proppinupthebar

I don't think mute affects the VCR output. It would be too easy for people to record silent programs!

It doesn't

Quote:

Originally Posted by matrix

its not muted, ive looked in settings everywhere, when ntl installed it they said "your scart socket on ur tv is nackered

", they just wanted to go home.

grr no widescreen switching either, i have 32" panasonic widescreen tv as well

i will ring c.s. 2mor and see what they say i guess....

Have you checked the volume adjust settings on the AV socket you are using, you could have the volume adjust all the way down effectivly muting the audio. Settings (or audio) green button on the left side of the Panny remote near the fasttext buttons.

matrix · 22-04-2004, 17:17

its not a volume issue, i have the volume on the digi box at 10, and my tv volume up high (it doesnt have different volume settings for av/non-av neway)

thx 4 all the suggestions so far

22-04-2004, 17:19

If you switch the STB into composite mode, does the sound come back?

Neil · 22-04-2004, 17:21

Quote:

Originally Posted by matrix

its not muted, ive looked in settings everywhere, when ntl installed it they said "your scart socket on ur tv is nackered

", they just wanted to go home.

*Sigh*.....Sounds about right

'Proppin' is right though, ring CS on 0800 052 2000 & report a fault.

matrix · 22-04-2004, 17:30

thanks for all the replies, i thought id try this forum incase i was missing something before ringing them but it does look like its a faulty box and will be ringing them tomorrow

Neil · 22-04-2004, 17:33

Quote:

Originally Posted by matrix

thanks for all the replies, i thought id try this forum incase i was missing something before ringing them but it does look like its a faulty box and will be ringing them tomorrow

Why don't you ring them tonight?

matrix · 22-04-2004, 17:35

Quote:

Originally Posted by Proppinupthebar

If you switch the STB into composite mode, does the sound come back?

nope, makes no difference