house move - NTL to NTL

Jon M · 07-11-2003, 14:30

moved house on wednesday...

used the online ntl:home moving house thing on the 28th (over a week ago).. no phonecall/feedback at all

phoned customer services monday who put me through to the "home moving team".. they took my details and said "an installation team will get in touch with a transfer date".. .. i'm still waiting.. 2 days offline so far..

whats my next move??

Nemesis · 07-11-2003, 14:32

Quote:

Originally Posted by s1lv3r

moved house on wednesday...

used the online ntl:home moving house thing on the 28th (over a week ago).. no phonecall/feedback at all

phoned customer services monday who put me through to the "home moving team".. they took my details and said "an installation team will get in touch with a transfer date".. .. i'm still waiting.. 2 days offline so far..

whats my next move??

Is this the same franchise ?

Jon M · 07-11-2003, 14:33

/me points at thread title "NTL to NTL"

..

if you mean old C&W or straight NTL.. i have no idea

Nemesis · 07-11-2003, 14:47

Quote:

Originally Posted by s1lv3r

/me points at thread title "NTL to NTL"

..

if you mean old C&W or straight NTL.. i have no idea

I moved recently too, however I moved from the Langley platform to Bromley platform in the space of 5 miles .... had to cease in one and restart in another. Different franchises.

Jon M · 10-11-2003, 08:14

need some more feedback on this... i'm still without the promised call or text from the install team.. what is my next move?
will i just have to spend another hour on the blower to customer services again?

been without phone or net access for 5 days now

Jon M · 10-11-2003, 15:06

update: just got the text message from them saying that

Quote:

"ntl homemovers.installation of service has been arranged for the earliest possible date of 26.11.03pm"

not impressed!!

.. the guy on the phone said that as I had logged the request on the 28th Oct that he would make sure it gets done immeadiatly!! i'm seriously tempted to go elsewhere

Nemesis · 10-11-2003, 15:10

Quote:

Originally Posted by s1lv3r

update: just got the text message from them saying that
not impressed!!

.. the guy on the phone said that as I had logged the request on the 28th Oct that he would make sure it gets done immeadiatly!! i'm seriously tempted to go elsewhere

Ok Now call them .... If they've got it logged when you called then you should have a reasonable chance .... If not PM OrangeBird and get the MD of that areas number and call them.

orangebird · 10-11-2003, 15:14

Quote:

Originally Posted by s1lv3r

update: just got the text message from them saying that
not impressed!!

.. the guy on the phone said that as I had logged the request on the 28th Oct that he would make sure it gets done immeadiatly!! i'm seriously tempted to go elsewhere

Have pm'd you some helpful numbers.

Nemesis · 10-11-2003, 15:16

Quote:

Originally Posted by orangebird

Have pm'd you some helpful numbers.

Thanks OB

Jon M · 10-11-2003, 15:21

cheers guys, i'll keep you updated

you've got PM OB

Jon M · 10-11-2003, 16:04

ok... hopefully we're getting to the light at the end of the preverbial tunnel.

mr. S was very helpful and apologetic, i was pleasantly surprised NOT to be palmed off to yet another department with a whole new call queue.. he promised to sort it out... and .. it looks like he has

my wife got a message (i gave her mobile as the point of contact) even before i could email her to tell her to be expecting a call..

still not impressed if this is how i have to go about getting things done in future though

i've now got an install date of 5:30pm onwards tomorrow

Nemesis · 10-11-2003, 16:07

Quote:

Originally Posted by s1lv3r

ok... hopefully we're getting to the light at the end of the preverbial tunnel.

mr. S was very helpful and apologetic, i was pleasantly surprised NOT to be palmed off to yet another department with a whole new call queue.. he promised to sort it out... and .. it looks like he has

my wife got a message (i gave her mobile as the point of contact) even before i could email her to tell her to be expecting a call..

still not impressed if this is how i have to go about getting things done in future though

I'd agree, but this is usually the last resort. I could've suggested this before ... but you have to give them the chance to sort it out via the normal channels first.

In this case it didn't work, but hopefully you'll be sorted now. Best of luck.

Jon M · 10-11-2003, 16:10

yeah, i agree nemesis.. thats a given

i'm a patient guy really

hopefully i'll be posting on here from home tomorrow night

orangebird · 11-11-2003, 16:41

Quote:

Originally Posted by s1lv3r

yeah, i agree nemesis.. thats a given

i'm a patient guy really

hopefully i'll be posting on here from home tomorrow night

Any update?

Jon M · 12-11-2003, 08:31

yup, the saga continues..

the install itself is done

woohoo!!
the phone is fine.. so the missus is happy.. but.

it seems my NTL account has not been activated/transferred correctly as i can only get onto the "autoreg" registration page. the modem and line are definately up.. as the traceroute gets several hops into the route before it times out.. and the DNS is resolving the names.

what now